Senior Customer Service Engineer

Job Description Summary

As a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, PETCT and ensuring customer satisfaction in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Maintain all models specific to CT/PETCT modality equipment within the assigned area. Perform system-level troubleshooting for complex, multi-symptom issues.
• Complete all administrative tasks on time.
• Ensure timely completion and documentation of FMIs (Field Modification Instructions) and PMS (Preventive Maintenance Service) inspections for assigned accounts.
• Develop conceptual knowledge of the professional discipline. This may include support roles requiring specialized expertise or technical knowledge across a broad area.
• Possess general business knowledge acquired through education or prior experience. Understand how the work of your team contributes to the broader organizational goals.
• Resolve issues using established procedures. Consult with a supervisor or senior team members for matters beyond defined instructions or parameters.
• Collaborate with others to solve problems. For customer-facing roles, build strong customer relationships and act as the interface between the customer and GE HealthCare. Exchange technical information, ask questions, and confirm understanding.
  
  

Required Qualifications

• This role requires 5 plus years of field experience in CT/PETCT modality
• Knowledge level is comparable to a Bachelors degree from an accredited university or college
  
  

Desired Characteristics

• Strong oral and written communication skills.
• Ability to document, plan, market, and execute programs.
• Ability to work independently with minimum direction
• High work standards and quality
  
  

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

Additional Information

Relocation Assistance Provided: Yes

---