Senior Analyst - Operations

Operations Senior Analyst

We are looking for a proactive and detail-oriented Senior Analyst to join our US HR Operations team. This role is ideal for professionals with 3–5 years of experience in HR operations, particularly in handling employee-initiated requests. The Analyst will play a key role in ensuring timely and accurate resolution of HR service requests, maintaining data integrity, and supporting continuous improvement initiatives.

Responsibilities

• Manage and resolve employee-initiated HR requests related to Terminations, Resignations, Transfers, payroll, etc.
• Inquiry Resolution: Serve as the primary point of contact for employee payroll inquiries, providing clear and timely responses to questions.
• Collaborate with cross-functional teams including Payroll, Benefits, and Talent Acquisition to ensure seamless service delivery.
• Maintain accurate employee records and update HR systems as needed.
• Provide support during audits and compliance reviews.
• Monitor service level agreements (SLAs) and escalate issues as appropriate.
  
  

• Graduation or Post-Graduation in Human Resources, Business Administration, or a related field.
• 3–5 years of experience in HR operations, preferably supporting US-based employees.
• Skills: Excellent analytical and problem-solving skills with a high level of attention to detail.
• High attention to detail and ability to handle sensitive information with confidentiality.
• Proficiency in HRIS Tools and Microsoft Office.
• Strong communication and interpersonal skills to handle sensitive employee inquiries.
  
  

• Experience working in a shared services or global HR operations environment.
• Familiarity with US employment laws and HR compliance requirements.
• Ability to work in US shift timings and manage workload independently.
  
  

• US shift timings (EST/PST coverage as required).
• Flexibility to work during holidays or weekends based on business needs.