Position Description
Key Responsibilities
AMS / Production Support (L2 & L3)
- Provide end-to-end support for SAP SuccessFactors EC and Time modules (Time Off, Time Tracking, Timesheet).
- Monitor system performance, data integrity, and interface jobs.
- Perform root cause analysis (RCA) and resolve incidents within SLA/KPI timelines.
- Manage incidents, service requests, and change requests via ticketing tools.
- Support on-call and rotational shifts as required.
Implementation & Enhancements
- Participate in end-to-end implementations and rollouts for EC and Time Management modules.
- Configure and support: Employee Central (Foundation Objects, Employee Data, Workflows) Time Off (Absence types, accruals, calendars) Time Tracking & Timesheet (Work schedules, valuation rules, time recording profiles)
- Support integrations with SAP S/4HANA / Payroll / third-party systems.
- Perform data migration and validation activities.
Change & Release Management
- Participate in release planning and deployment activities.
- Validate system changes before production deployment.
- Ensure minimal disruption during releases and enhancements.
System Administration & Technical Expertise
- Manage role-based permissions (RBP) and user access.
- Configure business rules, workflows, and alerts.
- Monitor and troubleshoot integration issues (SF APIs, CPI/BTP integrations).
- Support release management activities (bi-annual SuccessFactors releases).
- Maintain system documentation and configuration workbooks.
Time Management Expertise
- Design and configure: Work schedules and holiday calendars Absence and attendance recording Time valuation rules and overtime calculations
- Ensure compliance with country-specific labor laws and policies.
- Support complex scenarios like cross-country time configurations.
Must-Have Skills
- Strong hands-on experience in: SAP SuccessFactors Employee Central Time Off Time Tracking & Timesheet
- Experience in AMS support and implementation projects.
- Strong understanding of HR business processes.
Tools & Knowledge
- Business Rules Framework
- Role-Based Permissions (RBP)
- MDF Objects
- Workflow Configuration
- Report Center / Story Reports
Qualifications & Experience
- 6–8 years of SAP SuccessFactors experience.
- Minimum 2+ end-to-end implementations in EC and Time modules.
- Experience in production support and enhancements.
Certifications (Preferred)
- SAP SuccessFactors Employee Central Certification
- SAP SuccessFactors Time Management Certification
Soft Skills
- Strong communication (technical & business stakeholders)
- Ability to work under pressure and meet deadlines
- Problem-solving and analytical thinking
- Team collaboration and mentoring ability
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.