Salesforce Technical - Associate Business Transformation Architect - Sales And Service - Customer

Summary

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level:Associate Business Transformation Architect or equivalent

As a Associate Business Transformation Architect at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you’ll do:

• Consistently showcases deep technology stack / functional acumen combined with industry/leading practice knowledge relevant to project requirements - is the go to person
• Displays detailed understanding of tools and accelerators and is able to adapt/advise on which tools can be a best fit for a project, delivery innovation and drives efficiency
  
  

The team:

Sales & Service team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e, Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.

Qualifications:

Must Have Skills/Project Experience/Certifications:

• A minimum of 6-9 years of experience lead the end-to-end technical architecture and design of Salesforce solutions, ensuring alignment with enterprise standards and best practices
• Minimum 2 years of hands-on experience architecting Salesforce implementations.
• Mastery of Salesforce platform development and architecture, with proficiency in Apex, LWC, Flows, Integration APIs, and web services
• Hands-on experience on Salesforce Apex Programming Design Patterns
• Hands on experience on Salesforce Integration Design Patterns
• Strong understanding of Salesforce security, sharing rules, and best practices
• Experience with data integration, migration, and deployment strategies
• Familiarity with multiple implementation standards and methodologies
• Certified Salesforce Platform Developer and at least two additional Salesforce certifications (e.g., Application Architect, System Architect, Marketing Cloud Consultant)
• Experience with source control systems (e.g., Git) and Agile delivery in CI/CD environments
• Knowledge about CI/CD tools such as Copado would be a valuable addition
• Excellent cross-functional collaboration and stakeholder management skills
• Strong problem-solving, analytical, and documentation skills
• Hashtags/Keywords: Salesforce, Integration, Design patterns, Data Integration, Data Migration, Architecture, Experience Cloud, Salesforce Governance, Salesforce Design, Experience Cloud, Salesforce Security, Salesforce Sharing
  
  

Education:

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
  
  

Location:

• Bengaluru/Hyderabad/Pune/Chennai.
  
  

S&S Hashtag- #S&S2027

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 353611

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