Salesforce Senior Developer Service Cloud

We are seeking an experienced and highly skilled Salesforce Senior Developer to play a critical

role in the design, development, and implementation of our Service Cloud platform. The ideal

candidate will have a deep understanding of Salesforce best practices, a strong background in Apex, Lightning Web Components (LWC), and integrations, and a passion for building scalable

and robust solutions that enhance our client and agent experience.

Key Responsibilities:

• Design, develop, test, and deploy high-quality Salesforce solutions, primarily focusing on
  
  

Service Cloud features such as Console, Omnichannel, Case Management, Knowledge,

and CTI integrations.

• Write robust, scalable, and efficient Apex code, Triggers, Visualforce pages, and
  
  

Lightning Web Components (LWC) / Aura Components.

• Implement and manage Salesforce integrations with external systems using REST/SOAP
  
  

APIs, Platform Events, and other relevant technologies.

• Conduct code reviews, ensuring adherence to Salesforce best practices, coding standards,
  
  

and security guidelines.

• Collaborate closely with Salesforce Business Analysts, QA, and other developers to
  
  

translate business requirements into technical solutions.

• Provide technical guidance and mentorship to junior developers.
• Participate in release management, change management, and deployment activities.
• Troubleshoot and resolve complex technical issues related to the Salesforce platform.
  
  

Required Skills and Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 6-10 years of hands-on experience as a Salesforce Developer, with significant experience
  
  

in Service Cloud.

• Proficiency in Apex, Visualforce, Lightning Components, SOQL, and SOSL.
• Strong understanding of Salesforce configuration (workflows, process builder, flows,
  
  

custom objects, fields, validation rules, permissions).

• Experience with Salesforce APIs (REST, SOAP, Metadata API).
• Familiarity with deployment tools and methodologies for Salesforce e.g Copado
• Excellent problem-solving, analytical, and communication skills.
• Ability to work effectively in an Agile development environment.
  
  

Preferred Certifications (one or more):

• Salesforce Certified Platform Developer I & II
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Administrator

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