Salesforce Functional - Consultant Managed Services - DFOandI - Customer

Summary

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Consultant, Manages Services or equivalent

As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

• Integrate and learn from talented colleagues who specialize in core domains.
• Adopt a growth mindset and invest in expanding your understanding of Deloitte’s integrated solutions and marketplace offerings.
• Develop skills within a portfolio representing the unification of diverse, globally recognized brands and businesses—an exciting opportunity for career advancement.
• Leverage opportunities for career development through exposure to unified, enterprise-level platforms and solutions
• Collaborate with cross-functional teams—including architects, developers, QA, and business stakeholders—to deliver holistic solutions.
• Engage in requirement gathering, solution design, and technical decision-making aligned with client business goals.
• Support post-deployment activities, including maintenance, enhancements, and client communication.
• Contribute to innovation and continuous improvement through adoption of best practices and emerging technologies.
• Conduct testing, validation, and troubleshooting to ensure functionality and resolve issues.
• Deliverhigh-quality work, ensuring timely completion of tasks and adherence to requirements.
• Demonstrate openness and initiative in learning Generative AI (GenAI) technologies, recognizing their importance for innovation and market competitiveness.
• Strong focus on data-driven decision-making and use of agile methodologies
• Take ownership of deliverables and proactively identify opportunities for improvement or innovation.
• Uphold Deloitte’s values of integrity, client focus, and making an impact that matters.
  
  

The team:

Our Digital Foundry Operate & Innovations (DFO&I) team partners with organizations to rapidly design, build, and scale digital products and experiences that drive business growth and elevate customer engagement. As a multidisciplinary group of strategists, designers, engineers, and operations specialists, we deliver end-to-end solutions—from initial concept and agile development to ongoing digital operations—enabling clients to experiment, iterate, and scale digital initiatives with confidence and agility. We support clients across domains such as strategy, commerce, marketing, sales, and service, helping them realize their digital ambitions through flexible, scalable teams. Our expertise spans the full digital lifecycle, including customer research, experience design, platform development, content production, and marketing automation. By bridging the gap between strategy and execution, we empower organizations to achieve measurable outcomes and deliver exceptional customer experiences in an ever-evolving digital landscape.

Qualifications

Must Have Skills/Project Experience/Certifications:

• 3 - 6 years of hands-on experience in consulting/ industry experience
• Analyze business requirements to identify gaps and translate requirements into functional user stories
• Document business requirements in form of Epics and user stories, groom them with required stakeholders and get them approved from the client
• Conduct requirement prioritization sessions with the client, maintain a healthy product backlog and effectively manage both product and sprint backlogs
• Formulate techniques for effective Product Backlog Management and make sure goals, scope and product domain are understood by every member in the Scrum Team properly
• Demo the working solutions to the business stakeholders, address questions and document feedback into the product backlog to be developed in the next build cycle
• Work with development teams to share product vision, clarify queries, resolve issues & provide solutions
• Develop and maintain all documents and deliverables for clients for all phases of the project to substantially build the system functionalities
• Prepare and conduct knowledge transfer sessions for the application support team
• Should have very good communication and presentation skills
• Should have very good salesforce.com product knowledge and well versed with administration skills
• Experience in implementing one of the Salesforce Clouds (Sales/ Service/ Marketing)
• Expertise in writing user stories to communicate effectively to the offshore and onsite teams
• 2 years of experience as Salesforce Business Analyst
• Experience in leading functional teams, bridging cross application gaps and communicate effectively across stack
• Experience to provide salesforce designs using configuration/customization
• Familiarity in leveraging Agile project methodologies, for full – lifecycle implementations
• Experience in building RFP/RFI for SFDC implementation opportunities and building presales collateral
• Experience in Functional testing of SFDC implementations using various testing methodologies
  
  

Good to Have Skills/Project Experience/Certifications:

• Salesforce Sales Cloud or Service Cloud Certification or Marketing Cloud or PD1
• Hands on experience in Requirement management tools like JIRA, ALM, ServiceNow, etc...
• Experience with integration and configuration
• Experience with Salesforce tools like Workbench, Salesforce Inspector, etc...
  
  

Education:

• B.E./B.Tech/MCA/MBA/MS or equivalent.
  
  

Location:

• Bengaluru/Hyderabad/Pune/Chennai
  
  

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 353080

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