Sailpoint Support Engineer

Job Title

SailPoint Support Engineer

Role Overview

• Support and operate SailPoint IdentityNow (IDN) platform in a production environment
• Responsible for BAU operations, access management, lifecycle processes, and incident handling
• Ensure platform stability, compliance, and seamless identity governance operations
  
  

• Provide L2/L3 support for SailPoint IdentityNow platform
• Handle IAM tickets, access requests, and incidents within SLA
• Monitor aggregation jobs, provisioning tasks, and identity processing
• Perform daily system checks and health validation
  
  

• Execute Joiner, Mover, Leaver (JML) activities
• Ensure timely provisioning and de‑provisioning of access
• Validate identity data from source systems
• Troubleshoot lifecycle failures and data issues
  
  

• Process access requests via IdentityNow workflows
• Validate approvals and ensure least‑privilege access compliance
• Support provisioning using:
• SCIM / REST APIs
• Web Services / JDBC connectors
• Troubleshoot provisioning failures and access discrepancies
  

• Support application onboarding into IdentityNow
• Validate:
• Account aggregation
• Entitlements
• Access profiles
• Assist in:
• Correlation and mapping
• Testing and UAT validation
• Coordinate with application owners and onboarding teams
  

• Investigate and resolve:
• Aggregation failures
• Provisioning errors
• Identity sync issues
• Perform root cause analysis (RCA)
• Escalate issues to engineering/vendor teams
  

• Support access certification campaigns
• Track completion and follow up with stakeholders
• Support remediation and closure activities
• Ensure compliance with access governance policies
  
  

• Provide audit evidence and reports
• Support audit observations and remediation
• Ensure adherence to IAM policies and standards
  
  

• Maintain SOPs, runbooks, and onboarding documentation
• Document issues, fixes, and workflows
• Identify opportunities for automation and process improvement
  
  

• 4–6 years of IAM experience with SailPoint IdentityNow (mandatory)
• Experience working in IAM operations / support environment
  
  

• Hands-on experience in:
• SailPoint IdentityNow (IDN)
• Identity lifecycle (JML) processes
• Strong understanding of:
• Aggregation, correlation, provisioning workflows
• Access profiles, roles, and entitlements
• Experience with:
• SCIM / API-based integrations
• Familiarity with:
• Active Directory / Azure AD / Okta (good to have)
• Basic scripting (PowerShell / API scripting) is a plus
  

• Strong troubleshooting and analytical skills
• Good stakeholder communication (business & application teams)
• Ability to handle BAU + incidents + onboarding simultaneously
• Detail-oriented with SLA-driven approach