RPA UiPath L2 Support

Key Skills & Responsibilities

• Problem-Solving Abilities: Excellent troubleshooting skills to diagnose and resolve issues quickly and efficiently. Ability to perform root cause analysis and implement solutions.
• Analytical Thinking: Ability to analyze complex processes and demonstrate strong attention to detail to ensure accuracy in bot’s operations.
• Technical Proficiency: Strong understanding of RPA tools like UiPath, Blue Prism, or Automation Anywhere. Proficiency in programming languages such as VB.Net or C#, Python, or JavaScript is also essential.
• Bot Monitoring and Maintenance: Monitor the performance of RPA bots in production environments. Ensure bots are running smoothly, address any issues that arise and perform health checkup and VDI/License optimization.
• Incident Management: Respond to and resolve incidents related to RPA bots. Perform root cause analysis and implement corrective actions to prevent recurrence.
• Bot Deployment and Updates: Assist in the deployment of new bots and updates to existing bots. Ensure that changes are thoroughly tested and documented.
• User Support: Provide support to end-users and business teams. Address their queries and issues related to RPA bots and processes.
• Documentation: Proficiency in documenting processes, workflows, and technical details. Ability to create and maintain runbooks and knowledge base articles.
• Collaboration: Strong teamwork skills to work effectively with IT and business teams. Ability to coordinate with L1 support and escalate issues to L3 support when necessary.
• Collaboration with L1 & L3 Support: Coordinate with L1 support to ensure timely resolution of issues. Escalate complex issues to L3 support and collaborate on solutions.
• Communication Skills: Effective communication skills to interact with stakeholders, team members, and end-users. Ability to explain technical issues in a clear and concise manner.
• Process Improvement: Identify opportunities for process improvement and optimization. Work with business analysts and stakeholders to implement enhancements.
• Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.
• Training & Mentoring: Train and mentor junior team members and new hires. Share knowledge and best practices to enhance the team's capabilities.
  
  

• Bachelor's degree or equivalent job experience in Computer Science or another IT-related field.
• Minimum 8 years IT application development/application support experience
• 5+ years of experience in UiPath/other RPA production support, supporting large RPA environments with at least 50+ bots in UiPath
• UiPath Developer Advanced (UiARD) Certified
• Experience working with UiPath support in the installation of UiPath in HA configuration, troubleshooting environment issues
• Experience establishing support, monitoring processes and best practices
• Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
• Hands-on experience with Incident and problem management.
• Experience in programming languages SQL, VB.Net, C#, Java
• Scripting experience using Python, Powershell
• Knowledge with major Operating System such as Windows, UNIX and Linux
• Excellent coding, testing and debugging skills
• Excellent communication skills in both written and verbal English
• Should have excellent knowledge in UiPath ReFramework, Dispatcher/Performer models and Experience in development for a minimum of 10 unattended bots.
• Should be flexible to work in monthly rotational shifts, in US time zone. (5AM EST & 8AM EST)