RPA Business Analyst

Job Title: RPA Business Analyst

Location: Hyderabad 

 

The Opportunity 

Enterprise Automation Business Analyst will work closely with business teams to review their processes end-to-end, identify opportunities for building automation using RPA (Robotics Process Automation) software, and suggest process improvements to make automation viable. Additionally, the Business Analyst will lead the RPA team in feasibility analysis, prepare detailed process analysis and automation requirement documentation, and work directly with developers and testers to solution new automation implementations.  The Business Analyst will maintain an ongoing relationship with business partners and technology partners.  

The Impact: 

The ideal candidate will have a strong background in process analysis and improvement for application or RPA design, as well as excellent communication skills. A successful candidate will be collaborative, highly analytical and detailed, passionate for process automation and problem-solving, and an excellent communicator. 

 

What to Expect as Part of MassMutual and the Team 

Regular meetings with the international Enterprise Automation team

Focused one-on-one meetings with your manager

Access to mentorship opportunities

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

Access to learning content on Degreed and other informational platforms

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Responsibilities

Process Analysis & Documentation: Conduct end-to-end process reviews and identify automation opportunities. Prepare Process Definition Documents (PDD) and Business Requirement Documents (BRD). Perform feasibility analysis for automation and recommend optimizations.

Stakeholder Engagement: Collaborate with business process owners to capture requirements. Act as a liaison between business teams and RPA developers. Facilitate workshops and UAT sessions for automation validation.

Solution Design Support: Work with Solution Architects and UiPath developers to ensure alignment of requirements and technical design. Participate in brainstorming sessions for automation solutions.

Testing & Quality Assurance: Assist in creating test scenarios and validating automation outputs. Ensure compliance with enterprise non-functional requirements.

Continuous Improvement: Identify reusable components and best practices for automation. Support adoption of advanced capabilities like Document Understanding, Communication Mining, and AI/ML integration.

Basic Qualifications:  

Bachelor’s degree in computer science/computer engineering or related 

Proven experience in process analysis, process improvement, and RPA implementation

5-8 years of related experience in Business Analysis, preferably within the Insurance or technology or financial services industry

1-3 years application development or QA experience

Minimum 3+ years UiPath or equivalent relevant RPA experience strongly preferred 

Good oral/written communication and strong commitment to professional/service excellence 

Strong analytical and problem-solving skills 

Excellent communication and interpersonal skills 

Effective relationship building skills 

Ability to work independently and collaboratively in a fast-paced environment  

Comfortable with ambiguity and unexpected challenges in an environment in its’ early stages of continuous improvement 

Affinity for a high-performance, project-oriented work environment; ability to pivot to critical path tasks as necessary 

Experience with RPA tools like UiPath, Automation Anywhere, or Blue Prism is highly desirable 

Proficiency in process documentation tools such as Visio, Lucidchart, or similar 

Proficiency in Microsoft Office suite (PowerPoint, Excel, Word) 

Experience with Intelligent Document processing, OCR/IDP, NLP, Agentic AI or other Artificial Intelligence automation capabilities is highly desirable 

Team oriented individual and self-starter who excels at learning new processes and business functions 

Enthusiasm to work with a global team.

Flexibility to work in U.S. time zones preferred. 

Certifications (Preferred)

UiPath Automation Business Analyst or UiARD certification.

Agile/Scrum certification.