Risk And Compliance Specialist II

#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team

Community Operations is the heart and soul of our #BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - its an organisation that touches every part of Uber!

About The Role

The role requires a good understanding of how compliance & fraud identification work at Uber. An ideal candidate for uTRIPS is encouraged to have very strong investigation skills, comfort with heavy data points, along with good communication & collaboration leadership skills as you would be required to handle critical blocking issues and high impact projects.

Your Impact In Role

• Support with policy updates, bugs, outages and blocking issues
• Perform investigations and make accurate decisions on Denying or Approving a refund/ refund policy abusers
• Work on content development in case of gaps in the SOPs/KB pages
• Pitch in for facilitating training, onboarding as well as refresher trainings
  
  

• Proven track record to provide detailed support for blocking issues and be the go-to person for any policy related concerns
• Strong analytical skills in identifying trends and insights. Proven understanding of Google sheets is a must, SQL knowledge is a bonus
• Work in a 24x7 support environment, pro-actively take initiatives/ suggest improvements and work closely with the TLs in carrying out projects
• Ability to train new hires, floorwalkers and set up them up for success when they start of production
• Be a positive doer and strong Uber culture advocate; support the team in the TLs absence. Outstanding verbal and written skills
  
  

• Must be in the current roles for 6 months at least
• Extensive experience taking care of different risk, safety & compliance teams and having a good understanding of Fraud is a must