Job Description

Job title: Quality Complaint Management

  • Location: Hyderabad

Opella is the self-care challenger with the purest and third-largest portfolio in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market globally.

Our mission is to bring health in people’s hands by making self-care as simple as it should be. For half a billion consumers worldwide – and counting.

At the core of this mission is our 100 loved brands, our 11,000-strong global team, our 13 best-in-class manufacturing sites and 4 specialized science and innovation development centers. Headquartered in France, Opella is the proud maker of many of the world’s most loved brands, including Allegra, Buscopan, Doliprane, Dulcolax, Enterogermina, Essentiale and Mucosolvan.

B Corp certified in multiple markets, we are active players in the journey towards healthier people and planet. Find out more about our mission at www.opella.com.

About You

Plan and lead the implementation of all regional media operations activities to improve media execution performance end-to-end across multiple markets within the region. Ensure alignment with global Media COE standards and business requirements including execution governance, process adherence, performance optimization, and financial controls across ad operations, media buying, and billing functions.

Must Have Skills

  • Regional Media Operations Leadership
  • Media Execution Governance & Delivery
  • Performance Optimization & Control
  • Cross-Market Stakeholder Management

Good To Have Skills

  • Process Standardization & Continuous Improvement
  • Financial Governance & Billing Oversight
  • Multi-Country Team Management

Minimum Experience Required

8–12 years of experience in media operations, media delivery, or regional media leadership roles.

Educational Qualification 15 years of full- time education is required MBA or equivalent postgraduate qualification preferred.

Summary

As a Regional Media Lead, you will plan and oversee the execution of regional media operations activities to ensure consistent delivery, performance optimization, and financial governance across markets. Your day-to-day responsibilities will include working with regional and global stakeholders to implement global standards, monitor campaign delivery, and manage escalations related to execution, performance, and billing.

You will act as the primary operational owner for the region, ensuring alignment between global strategy and local execution while maintaining high standards of delivery quality, compliance, and efficiency.

Key Responsibilities

  • Expected to be a Subject Matter Expert (SME) in regional media operations and execution governance.
  • Oversee regional ad operations, media buying, and billing functions to ensure consistent execution across markets.
  • Implement global Media COE standards, operating models, and governance frameworks at the regional level.
  • Drive performance optimization and delivery governance across all active campaigns in the region.
  • Ensure alignment between regional execution and global strategy, controls, and reporting.
  • Act as the primary escalation point for regional delivery, performance, and financial issues.
  • Engage with multiple regional and global teams and contribute to key operational decisions.
  • Provide solutions to execution and delivery challenges that apply across multiple markets.
  • Facilitate regional reviews, performance discussions, and alignment sessions with stakeholders.
  • Monitor and evaluate regional operations performance, making adjustments as required to meet objectives.

Professional & Technical Skills

  • Strong expertise in regional media operations, buying workflows, and execution controls.
  • Strong analytical skills to assess campaign performance and operational efficiency.
  • Excellent communication and influencing skills for cross-functional stakeholder management.
  • Proven ability to manage multi-country teams and complex operational environments.
  • Strong governance, risk management, and escalation handling capabilities.
  • Ability to manage multiple initiatives simultaneously while maintaining delivery quality.

Additional Information

  • The candidate should have a minimum of 8–12 years of experience in regional media operations roles.
  • This role operates with multi-country accountability and high execution complexity.
  • The role has direct impact on campaign performance, delivery quality, and financial accuracy.
  • Experience working in regional media operations or shared service models is preferred.

Why us?

At Opella, you will enjoy doing challenging, purposeful work, empowered to develop consumer brands with passion and creativity. This is your chance to grow new skills and be part of a bold, collaborative, and inclusive culture where people can thrive and be at their best every day.

We Are Challengers.

We Are Dedicated To Making Self-care As Simple As It Should Be. That Starts With Our Culture. We Are Challengers By Nature, And This Is How We Do Things

All In Together: We keep each other honest and have each other's backs.

Courageous: We break boundaries and take thoughtful risks with creativity.

Outcome-Obsessed: We are personally accountable, driving sustainable impact and results with integrity.

Radically Simple: We strive to make things simple for us and simple for consumers, as it should be.

Join us on our mission. Health. In your hands.

www.opella.com/en/careers


Job Details

Role Level: Not Applicable Work Type: Full-Time
Country: India City: Hyderabad ,Telangana
Company Website: https://www.opella.com/ Job Function: Journalism & Media
Company Industry/
Sector:
Retail Health and Personal Care Products

What We Offer


About the Company

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