RandD Digital Platforms Sr Associate CRM And Data Visualization

Overview

R&D External Innovation Data Analyst

Responsibilities

Data Collection, Entry & Management

• Collect and manage data for new opportunities from our technology scouts, internal stakeholders and external partner ecosystem.
• Perform data input into the Leads Management System (Microsoft Dynamics Customer-Relationship Management Database).
• Assist in maintenance, optimization and continuous improvement of our data systems.
• Ensure that quality assurance standards for data entry are adhered to by database users.
• The candidate must be detail-oriented and be able to manage several commitments simultaneously and meet stringent deadlines.
  
  

• Customize and configure the LMS platform; implement LMS workflows, dashboards, and reports to streamline processes and improve data visibility.
• Manage inquiries and requests for assistance for the Leads Management System in a timely manner.
• Take responsibility for training and roll-out of this key information management tool to key functional areas in R&D.
• Good experience with various LMS, CRM tools (Salesforce/HubSpot/Microsoft Dynamics) data collection and management.
  
  

• Analyze LMS and other data to provide insights and recommendations that support strategic decision-making.
• Generate and distribute regular reports on key performance indicators (KPIs) and metrics related to external innovation activities.
• Use MS Suite (Power Tools) for data analysis and reporting.
  
  

• Identify opportunities to enhance the functionality and user experience of LMS and other software systems.
• Develop and implement best practices for data entry, maintenance, and management within the LMS and other software systems.
  
  

• Collaborate with cross-functional teams, including R&D Stakeholders, IT and with external partners and vendors to ensure seamless data exchange, integration and communication.
• The ability to communicate well and develop positive working relationships with internal partners and colleagues in a team environment is essential, as is the ability to work with a minimum amount of supervision.