QUALITY AND PROCESS EXCELLENCE LEAD L4

Job description:

Job Description

Role

Quality and Process Excellence Lead

Do

• Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment. 
• Driving benchmarking and best practices deployment across accounts. 
• Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes. 
• Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks. 
• Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. 
• Driving projects to improve and maintain the profitability of the process. 
• Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements. 
• Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen. 
• Drive standardization practices and ensure strict compliance in internal and client defined processes. 
• Ensure all process metrics are met. 
• Lead consulting assignments and deliver business value to the customers through quality initiatives. 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.