Project Manager

About Keyloop

Keyloop is a global leader in automotive retail technology, connecting dealers, manufacturers, technology partners, and car buyers through innovative, open-platform solutions. With over 20,000 retailers and 80 OEMs in 90+ countries, we’re shaping the future of car buying and ownership — making it simpler, smoother, and better for everyone.

Role Purpose

• This role sits at the heart of Keyloop’s mission to deliver exceptional client experiences through efficient, scalable, and future-ready internal processes. You will work across teams to analyse, design, and enhance the way Keyloop configures and delivers its products to automotive retailers — from standardised set-ups to client-specific requirements. Leveraging your analytical skills and process mindset, you’ll help identify opportunities to streamline workflows, capture and share knowledge, and introduce automation that supports both operational excellence and continuous improvement
  
  
  

Key Responsibilities

• Partner with subject matter experts, delivery teams, and product specialists to map and optimise configuration processes for Keyloop’s product suite
• Structure standard and client-specific configuration requirements in a way that supports repeatability and scalability
• Contribute to the design and population of a centralised knowledge base, ensuring analyst expertise is captured and accessible
• Identify opportunities to apply AI, RPA, and other automation tools to improve knowledge access, quality control, scheduling, and workload management. Advise on technology selection, implementation strategies, and change management for such transformation initiatives
• Collaborate with technology teams to ensure process enhancements are practical, measurable, and aligned with business priorities
• Support the creation of user stories, process flows, and acceptance criteria for improvements in tooling, workflows, and knowledge management
• Analyse operational data from completed jobs to generate insights and recommend refinements for ongoing process improvement
• Assist in UAT planning and execution, ensuring solutions meet agreed specifications and deliver value
• Monitor and report on project progress, risks, and issues, escalating where necessary
  
  
  

Skills & Experience

• Essential:
• 6+ years’ experience as a Business Analyst / Project Manager in a technology, SaaS, or automotive-related environment
• Strong communication and analytical skills, able to elicit current ways of working and translate into different technology-supported ways of working
• Exposure to automation technologies (AI, RPA, workflow orchestration)
• Demonstrated critical thinking and structured problem-solving skills, with the ability to assess complex, multi-system workflows, identify root causes, and evaluate solution options that balance operational efficiency, scalability, and user experience
• Experience applying Lean, Six Sigma, or other continuous improvement methodologies to streamline processes, reduce variation, and embed a culture of measurable, data-driven improvement
• Desirable:
• Familiarity with data integration, APIs, and workflow automation
• Experience with tools such as Jira, Confluence, Visio, or Lucidchart
• Experience working in Agile/Scrum delivery environments
  
  
  

Key Attributes

• Customer-focused mindset with a passion for improving user experience
• Collaborative and adaptable, able to work across diverse teams and time zones
• Detail-oriented but able to see the bigger picture
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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