Project Manager

At Loyalty Juggernaut (LJI), were transforming customer loyalty through AI-powered SaaS. Our flagship platform, GRAVTY, enables leading global brands to build deeper customer relationships across industries like Airlines, Retail, Hospitality, Banking, Telecom, and more.

Highlights

• 400M+ loyalty members supported globally.
• Trusted by 100+ enterprise partners.
• Three-time winner of Best Technology Innovation in Loyalty.
  
  

Role Summary

Were seeking an experienced Project Manager to lead end-to-end delivery of GRAVTY implementations for our enterprise clients. Youll coordinate cross-functional Agile teams, ensure alignment with business goals, and drive consistent, high-quality delivery outcomes.

This is a hands-on role in a fast-paced environment, ideal for someone who thrives on collaboration, continuous improvement, and operational excellence.

Key Responsibilities : Delivery :

• Own successful implementation of GRAVTY for client projects, delivering against scope, schedule, and budget.
• Ensure go-live readiness for new and enhanced implementations.
• Proactively manage stakeholder expectations, dependencies, and risks.
• Track delivery progress and team velocity to identify improvement opportunities.
  
  

Agile Team Leadership

• Support 3 - 4 Agile teams in delivering value through well-executed sprints.
• Facilitate Agile ceremonies, maintain healthy backlogs, and drive sprint planning and reviews in collaboration with delivery teams.
• Promote Agile best practices and continuous team improvement.
• Track deliverables against program milestones and PI objectives.
  
  

Success Measures

• Projects delivered on time, within scope and budget.
• Increased team velocity and estimation accuracy.
• Adoption of Agile best practices and improved team performance.
• Strong internal and external stakeholder satisfaction.
• Successful participation in PI planning and program-level coordination.
  
  

Must-Have Qualifications

• 5 - 8 years experience in project management within IT or SaaS product environments.
• Proven success managing Agile teams and enterprise implementations.
• Strong skills in Jira, Confluence, and modern project delivery tools.
• Excellent communication, stakeholder management, and cross-functional collaboration skills.
  
  

Nice-to-Have

• Expert-level proficiency in Jira, including admin customization, reporting, dashboards, and advanced configuration.
• Experience in the loyalty space.
• Proven track-record for delivering successful outcomes.
• Bachelors in Engineering or IT; MBA is a plus.
  
  

Youre a Great Fit If You

• Lead with empathy, clarity, and accountability.
• Thrive in fast-paced, multi-stakeholder environments.
• Are metrics-driven, process-minded, and improvement-oriented.
• Excel at balancing delivery execution with stakeholder satisfaction.
  
  

(ref:hirist.tech)

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