Program Manager

Roles and Responsibilities

• We are looking for a technical program manager with the ability to manage and oversee several complex IT projects. Your primary responsibility is the efficient workflow of all software development teams to ensure regular software delivery.
• Ensuring an efficient workflow includes regular work schedule adjustments, process improvement methods, and Agile project management. That said, you need to be familiar with agile tools, including JIRA.
• You also need a working knowledge of agile practices and how they work. The ideal candidate is someone who works well with Scrum Master, various software engineering teams, and relevant product teams.
• You need to initiate programs, monitor their progress, and introduce adjustments to improve process efficiency.
• Meanwhile, we expect the technical program manager to provide relevant suggestions and solutions to problems within the product development cycle. You're an ideal candidate if you have a knack for identifying problems and inefficiencies and fixing them.
  
  

• B.E / B.Tech / M.E / MTech / M.S / MCA graduate (preferably from a reputed college or University)
  
  

• Set teamwork schedules for all teams under your supervision and delegate and prioritize tasks to improve process efficiency.
• Improve product delivery times by introducing relevant business solutions for better implementation and integration.
• Train, mentor, and guide team members and foster teamwork.
• Develop a system for regular performance metrics checks and then report your findings to upper management and other stakeholders.
• Ensure every team is following agile practices.
• Work with software architects, software engineers, technical consultants, and other technical staff to come up with solutions for clients.
• Collaborate with relevant consultants in each project to ensure product development follows organizational requirements and goals.
• Maintain a record of all customer escalations regarding technical issues. Communicate these issues to relevant project teams, follow through until there's a solution, and report the customer resolution.
• Ensure that all projects are following their budgets and delivery times. Make a habit of tracking project milestones and dependencies. Include these things in your regular reports.
• Collaborate with other relevant departments, including the product, sales, and support departments. You must ensure positive customer engagement across the board.
• Develop a system to plan, track, and document every single program you manage.
• Provide regular feedback to core teams, including the product team, engineering team, and development team.
  
  

• At least 5+ years of experience in program management with IT projects is crucial.
• It is mandatory to speak Arabic.
• Working knowledge of agile practices is a requirement.
• A PMP or Scrum Master certification is a plus.
• Excellent project management and communication skills are crucial.
• You need excellent leadership skills, along with a knack for problem-solving.
• An ability to manage project timelines, prioritize tasks, and align teams based on those tasks is crucial.
• It's preferable if you are proficient with programming languages and some coding. We prefer that you have working knowledge with either .Net/Java background.
• It's crucial to have the ability to solve problems and technical issues as they present themselves.
• Strategic thinking is key in ensuring the efficient management of several complex projects.
  
  

• Opportunity to work on technical challenges with global impact.
• Vast opportunities for self-development, including online university access and sponsored certifications.
• Sponsored Tech Talks & Hackathons to foster innovation and learning.
• Generous benefits package including health insurance, retirement benefits, flexible work hours, and more.
• Supportive work environment with forums to explore passions beyond work.
• This role presents an exciting opportunity for a motivated individual to contribute to the development of cutting-edge solutions while advancing their career in a dynamic and collaborative environment.