PROGRAM MANAGER L2

Job description:

Job Description

Role Description
This role is responsible for overseeing the planning, execution and successful delivery of a large/ complex program or a significant workstream of a large-scale customer program within Wipro, from deal closure to a steady-state. 

It may require the incumbent to lead large-scale software implementation across Managed Services, Vendor Consolidation, Digital Transformation, Business Transformation, Enterprise Resource Planning (ERP) Transformation, Customer Relationship Management (CRM) Transformation, IT Infrastructure / Upgrade, Cybersecurity Implementation / Enhancement and/ or Quality and Testing Programs. They will manage programs of multiple Service Lines engaging with multiple vendors, customers / stakeholders and/or suppliers across multiple geos/regions, of 10 - 20 million USD TCV deals and be FPP, FCP, T & M and/or integrated in nature. 

The role holder is the point of contact for this specific program / workstream and is expected to drive the strategic planning, interface closely with cross-functional teams to ensure execution and successful delivery of the program. This role will involve collaborating with multiple service teams, cross-functional teams and managing client engagements. Success will be measured in terms of business outcomes driven in alignment with business objectives and the resulting benefits enabled for Wipro and customers organization. 

The role holder is expected to hold and leverage a deep expertise in specific technologies and possess awareness of latest trends. Success is measured in terms of business outcomes driven, strategic direction provided for the program and the resulting benefits enabled for Wipro and customers organization.
They will also have a deep understanding of Waterfall and Agile process, be certified in Agile/ PMI and be able to manage FPP, FCP, T&M or Staff Augmentation programs.

Essential Responsibilities

• Strategize, implement and maintain program initiatives in adherence with the organizational objectives.
• Lead the overall program management involving the implementation, customization, and integration of applications. 
• Ensure strong governance that ties in with scope, schedule and change management, resource allocation and risk management strategies, to ensure successful program delivery.
• Work closely with project sponsor, cross-functional teams, internal GBLs/Service line teams and project managers to define the scope, deliverables, estimate the required resources, work plan, budget, schedule and ensure reporting and drive progress on the program objectives.
• Monitor program financials, including budget tracking, cost management, and resource allocation to achieve profitability targets.
• Monitor and deliver outputs/outcomes of the program and adapt strategies to optimize.
• Take a holistic view of risk management across multiple topics (revenue, profit, talent, technology, security, quality, brand, relationship etc,) and manage and mitigate risks within the programs scope.  
• Address strategic and enterprise-wide risks to ensure business continuity of the program, influence risk strategy and foster resilience at an organizational level.
• Create a psychologically safe environment for raising issues and seeking support
• Communicate program updates and business reporting to stakeholders and senior management.
• Establish and maintain quality standards, ensuring deliverables meet or exceed customer expectations through regular reviews and quality gates.
• Assess and manage relationships with any third-party vendors to ensure the successful program delivery.
• Manage any change or ambiguity that may arise in the critical path. Drive change management activities for the adoption of new packaged applications, including coordinating training and communication plans.
• Mobilize the operational support required from various parts of the organization. Assign and drive actions across all engaged entities and roles.
• Interact with other SPOCs in the larger business (as applicable) to manage integration and dependencies.
• Stay abreast of emerging technologies and industry best practices to make informed recommendations.
• Possess strong technical and delivery management skills.
• Lead and mentor a team for their professional growth. Foster a culture of innovation and collaboration.
• Demonstrate outcome ownership with confidence and present individual point of view assertively to influence decision.
• Influence the program strategy and roadmap through customer feedback.
   

Key Skills Required

• Program Excellence: Strategic Thinking · Execution Excellence · Commercial Acumen for Profits, Revenues and Growth · Risk and Governance · Change Management · Stakeholder Management 
• Collaboration Agility:Ability to Collaborate Across Different Points of View / Different Cultures/ Different teams · Function, Collaborate to build alliances and find ‘win-win’ solutions · Conflict management with tact and diplomacy
• Outcome Ownership: Outcome Ownership Across the Program · Resource Mobilisation · Agile Implementation In Project · Managing trade-offs against competing priorities
• Reliable Partner: Committed to Clients Success · Builds Trust and Credibility · Executive Presence
• Building High performing teams: Builds Successful Teams that Encourage High Performance Resourceful
• Creative Intelligence: Creative Problem Solving and Innovation · Practices Systems Thinking · Resourceful
• Agility: Speed in adaptation, response and execution  Learning agility, motivation to learn, ability to ‘multi-task

Qualifications

• 12+ years of progressive experience in technology project and program management, with at least 5 years of experience specifically in managing large customer programs.
• Excellent understanding of technologies and industry vertical domain areas.
• Demonstrated expertise in specified technology areas and awareness of latest trends in the industry
• Proven track record of successfully managing complex, large-scale IT application / Infra projects
• Demonstrated experience in leading complex system integrations, data migrations and application customizations. Proficiency in risk management and financial analysis.
• Strong knowledge of project management methodologies, such as Agile, Scrum, Waterfall, and hybrid approaches, along with a solid understanding of the IT landscape and trends.
• Excellent communication, negotiation and stakeholder management skills, with the ability to interact effectively with senior executives, clients and cross-functional teams in a matrix set-up
• Proficient in one or more processes - Waterfall and Agile and/or SAFe, with necessary certifications (Agile/ PRINCE 2/ PMI) and also certified in PgMP or PMP.
   

Experience: >10 YEARS
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