Product Owner Lead Business Analyst

Job Description

Key Responsibilities:

• Requirements Gathering & Analysis Across Multiple Products:
• Collaborate with Product Owners, stakeholders, and teams to gather and define detailed business requirements for various products
• Conduct market research and user feedback analysis to understand customer needs, pain points, and opportunities for innovation within each domain.
• Translate business requirements into clear, actionable user stories, use cases, and acceptance criteria for development teams.
• Participate in evaluating Request for Information (RFI) for potential product or technology vendors, assessing their solutions, capabilities, and fit with the business requirements.
• Collaborating with Development & QA Teams:
• Work closely with development teams to ensure technical feasibility and that business requirements are effectively translated into functional solutions.
• Collaborate with QA teams to define test cases, ensuring the product meets both business requirements and quality standards.
• Support in validating product builds and ensuring the successful resolution of issues before launch.
• Customer Experience Optimization:
• Collaborate with cross-functional teams (e.g., UX/UI, product owners) to design features and functionalities that optimize the customer experience across properties, jobs, and user interactions.
• Create and analyze customer journey maps, identify friction points, and suggest improvements to enhance user satisfaction.
• Regularly review customer feedback and use data insights to propose new features or modifications.
• Product Lifecycle Support:
• Assist Product Owners in defining product roadmaps and prioritizing features that align with the overall business objectives and customer needs.
• Ensure smooth coordination between business, design, and technical teams during the product development process.
• Support product launches by helping to create launch plans, product documentation, and training materials.
• Cross-Functional Stakeholder Communication:
• Facilitate communication between different teams (business, QA, dev, product owners) to ensure alignment on product goals, timelines, and features.
• Regularly update stakeholders on progress, roadblocks, and success metrics.
• Manage expectations and help resolve any conflicts or misalignments between business priorities and technical constraints.
• Process Improvement & Reporting:
• Monitor and evaluate the success of product features post-launch through user feedback, analytics, and KPIs (e.g., user engagement, NPS, customer retention).
• Identify areas for improvement and collaborate with QA, dev teams, and product owners to implement changes for better performance.
• Report regularly on product progress, performance metrics, and improvement recommendations.
• Quality Assurance & Testing Support:
• Work closely with QA teams to ensure that the product meets both functional and non-functional requirements before release.
• Assist in defining acceptance criteria for each user story and ensure thorough testing across all products
• Help with user acceptance testing (UAT) and defect resolution, ensuring high-quality releases.