Product Manager Digital Success Success Guidance

Description

As a Product Manager on the Digital Success Product Team, you’ll play a key role in helping customers get the most out of the products they’ve purchased. Your focus will be building smart, scalable experiences that drive customer adoption—from onboarding and feature discovery to renewal and billing.

You’ll support the development of a roadmap aimed at delivering proactive, personalized guidance that helps customers realize value faster and more consistently across their journey. Whether it’s surfacing key features, nudging next-best actions, or guiding through complex tasks, your work will enable customers to succeed with less friction.

In this role, you’ll partner closely with Senior Product Managers to define priorities, shape MVPs, and write clear product documentation. You’ll work cross-functionally with Experience Design, Research, Engineering, and Data teams to deliver experiences that drive measurable business outcomes like adoption, retention, and expansion.

You’ll participate in regular roadmap reviews, team standups, and cross-functional planning sessions—and will be expected to share progress updates, insights, and learnings along the way.

What Youll Bring

2–4+ years of experience in product management or related product development roles

A track record of working cross-functionally with design, engineering, and research

Strong communication and analytical skills—you can translate customer needs into clear, actionable product solutions

Experience writing user stories, feature briefs, or product documentation

Curiosity, customer empathy, and a drive to improve product experiences and outcomes

Bachelors degree in a technical or related field, or equivalent professional experience

What Will Help You Stand Out

Experience building products that drive adoption, feature engagement, or customer retention

Familiarity with customer journeys—from onboarding to renewal

Experience in B2B SaaS, customer success tooling, or guided in-product experiences

Exposure to tools like Jira, Confluence, Figma, Amplitude, or Salesforce

Comfort working in fast-paced, highly collaborative product teams