Process Specialist - DC

Responsibilities

What Makes This Opportunity Unique

At Principal Financial Group, we believe in encouraging a collaborative and inclusive environment where every team member has the opportunity to excel. As a Process Specialist - DC, you will play a pivotal role in ensuring the seamless management of our pension application processes. This position is ideal for someone who is ambitious, diligent, and ready to contribute to our world-class financial services team.

Role Description

As a Process Specialist - DC, you will handle and verify transactions on pension application forms. You will build and update retirement plan records for customers while following our efficiency and quality guidelines. You will report to the Associate Manager-Operations and play a key role in our operations team.

Key Responsibilities

• Prioritize and process daily work to meet customer service goals.
• Communicate in writing with customers regarding complex record-keeping issues, special timing requests, and routine employee data.
• Implement problem-solving techniques to ensure efficient processing on all contracts.
• Follow internal procedures to accurately detail work on contracts.
• Inform Client Service Associate/Consultant of customer concerns or potential problems.
• Validate the accuracy of plan and contract records as needed.
• Maintain a comprehensive knowledge of our record-keeping system.
• Develop a practical understanding of plans, contracts, and pension documents, along with the concepts of Total Retirement Suite.
• Perform other job-related duties and special projects as required.
• Promote team development through shared knowledge and information with team members in working to resolve unusual or difficult situations.
• Adhere to compliance, information security, internal and external statutory, and regulatory requirements.
• Perform assigned work accurately to meet or exceed quality expectations, resulting in increased client happiness and profitability for PFG.
• Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process.
• Align with PGS policies and demonstrate flexibility as per business needs.
  
  

• Education: Graduate with Bachelor’s degree or equivalent experience (any stream)
• Practical experience with MS Office applications, particularly MS Excel
• Minimum of 1-2 years of experience in back-office operations, preferably in insurance and financial institutions
• Excellent written and verbal communication skills, analytical skills, and willingness to work night shifts
• Multitasking and effective decision-making abilities
• Strong customer service skills
  
  

• Strong understanding of the finance domain and industry
• Understanding of the US retirement sector
  
  

• Make sound business decisions
• Embrace change
• Build positive relationships
• Get results
• Act strategically
• Cultivate talent