Process Specialist - DC

Responsibilities

• Execute operational tasks in accordance with established process guidelines and quality standards.
• Achieve productivity, quality, and SLA targets consistently.
• Analyze process performance and identify opportunities for improvement.
• Handle escalations and resolve process-related issues in a timely manner.
• Collaborate with internal stakeholders to ensure smooth workflow and service delivery.
• Prepare and maintain reports, dashboards, and process documentation.
• Support training and knowledge-sharing initiatives for team members.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Participate in process improvement projects and automation initiatives.
• Monitor key performance metrics and provide actionable insights.
  
  

• 2–5 years of relevant experience in operations, insurance, banking and financial services
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Proficiency in MS Office applications, especially Excel and PowerPoint.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and customer-focused mindset.
• Experience in 401K domain will be an added advantage