Process Consultant

Job Description: Process Consultant

Role Overview

The Process Consultant is responsible for handling customer inquiries, concerns, and service requests while ensuring smooth coordination of operational processes.

Key Responsibilities

• Respond to customer inquiries and resolve issues in a timely manner
• Coordinate with internal departments for pickups, deliveries, appointments, shipping, and receiving
• Communicate with external partners such as ports, railways, 3PLs, carriers, and vendors
• Ensure accurate documentation and system updates
• Meet urgent deadlines and support operational requirements
• Identify problems and suggest process improvements
  
  

• Graduation mandatory
• Minimum 2 years of experience in a customer service or similar role
• Excellent verbal and written communication skills
• Working knowledge of Outlook, Word, and Excel
• Experience with TMS and WMS systems preferred
• Strong organizational, analytical, and problem-solving skills
• Attention to detail and ability to work under pressure