Process Associate - R01563889

Process Associate

Primary Skills

• Collaboration - SharePoint, VMWare Hybrid Cloud, Linux, O365 Administration, Data Center Management, Release Management, MS Dynamics Life Cycle Services (LCS), CITRIX, SCOM/SCCM, Server Administration, Asset Lifecycle Management, Disaster Recovery, Unix, Jboss, Service Desk
  
  

• Systems Engineering: Engineer, Systems & Storage
  
  

• Key Responsibilities:
• Manage customer orders through SAP and ensure accurate and timely processing.
• Handle customer queries and issues via email, chat, and ticketing tools—no voice support required.
• Monitor order status and proactively communicate updates to internal teams and customers.
• Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve order-related issues.
• Maintain accurate customer and order data in SAP and other systems.
• Investigate and resolve discrepancies in orders, pricing, and delivery schedules.
• Generate and analyze reports related to order fulfillment, backlog, and customer satisfaction.
• Document standard operating procedures (SOPs) and contribute to process improvements.
• Support internal audits and compliance requirements related to order management. ________________________________________ Required Qualifications:
• Bachelor’s degree in Business, Commerce, Supply Chain, or related field.
• 3-5 years (Sr. Associate) of experience in Order Management or Customer Service roles.
• Proficiency in SAP SD module and familiarity with order-to-cash processes.
• Strong written communication skills and attention to detail.
• Experience with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.
• Ability to multitask and prioritize in a fast-paced, high-volume environment.
• Proficient in MS Office (Excel, Outlook, Word). ________________________________________ Preferred Qualifications:
• SAP SD certification or relevant training.
• Experience in shared services or global business services (GBS) environments.
• Knowledge of EDI processes and customer self-service portals.
• Familiarity with Lean or Six Sigma methodologies.