Principal Solution Engineer - Google

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Role Overview

We are looking for a Presales Consulting Engineer with experience in Cisco Contact Center and Collaboration technologies, solution design, and technical presales. The role focuses on developing technical solutions, supporting proposals, and evaluating managed services platforms and observability tools.

Key Responsibilities

• Design technical solutions involving Cisco UCCE and Cisco Collaboration technologies.
• Support presales activities, including RFP/RFI responses, solution documentation, effort estimation, and technical proposals.
• Evaluate managed services platforms for monitoring, alerting, log analysis, and operational insights.
• Collaborate with sales, architecture, and delivery teams to develop scalable and supportable solutions.
• Identify technical dependencies, integration requirements, risks, and opportunities to improve service reliability.

Required Skills

• 5+ years of overall IT experience in contact center, collaboration, cloud, or related technologies.
• Knowledge of Cisco UCCE and Cisco Collaboration technologies, including CUCM, CUBE, SIP, and voice gateways.
• Understanding of technical solution design, integrations, and presales processes.
• Experience in technical documentation, solution estimation, or proposal development.

Good-to-Have Skills

• Experience with Splunk, Datadog, or similar managed services and observability platforms.
• Knowledge of Cisco Webex Contact Center and CCaaS.
• Exposure to Google Cloud, Contact Center AI, and generative AI solutions.
• Cloud architecture experience or certifications, such as Google Cloud Professional Cloud Architect etc.