Platform Operations Engineer Work Timings - 03 00 AM IST To 11 30 AM IST

Job Purpose      

As a Cloud Platform Engineer, you are part of the team responsible for delivering the internal cloud platform that enables our SaaS product teams to build, deploy, and operate reliably in Azure and AWS. This role focuses on building platform capabilities that are reusable, secure, observable, and easy to consume. You will engage in full lifecycle delivery from implementation and automation to hardening, supportability, and continuous improvement.

You’ll be working in an enablement team that treats platform components as versioned products, with stable interfaces, high documentation standards, and a relentless focus on reducing cognitive load and operational friction for R&D, Cloud Security, SRE and Cloud Operations teams. You will collaborate with these users to ensure consistent and efficient use of the platform.

Key Responsibilities

• Deliver modular, secure, and reusable infrastructure components using Terraform, backed by automation pipelines and telemetry.
• Implement platform capabilities such as Kubernetes clusters, ingress, networking, observability, data services, and identity integrations as standardized building blocks.
• Embed operational resilience logging, metrics, alerting as default characteristics of the platform.
• Integrate cloud security and compliance requirements (e.g., IAM boundaries, encryption, audit readiness) into the delivery pipeline in collaboration with the Cloud Security Operations team.
• Develop internal APIs, CLI tools, or service wrappers that simplify infrastructure consumption and improve developer experience.
• Maintain and evolve platform components through versioning, lifecycle policies, and continuous refactoring based on telemetry and platform feedback.
• Providing documentation, usage examples, and onboarding guides is essential to facilitate the adoption of a platform and reduce the support burden. The ability to share knowledge and create comprehensive documentation are fundamental skills for a cloud platform engineer.
• Participate in planning, refinement, and technical review sessions to align with platform architecture and cross-functional delivery priorities.
• Act as a mentor and enabler for the Cloud Operations team members
• Utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.