Order Management And Billing Specialist

This individual will be responsible for handling the complete order-to-cash cycle, including receiving and processing customer orders, ensuring billing accuracy, and collections. Proactively collaborate with sales and finance teams and maintain accurate records in NetSuite system.

Job Responsibilities

• Manage order-to-cash cycle, including collections.
• Receive and process order entry into NetSuite.
• Generate and send accurate invoices, handle credit memos.
• Work closely with customers to retrieve purchase orders for timely billing
• Serve as a primary point of contact for customer inquiries, resolve billing issues.
• Work closely with sales and finance to ensure smooth and accurate order processing.
• Support quarterly and annual audits.
• Identify and manage continuous process and procedure improvements creating scalable solutions for anticipated growth.
• Support accounting IT projects for system automation, enhancements, implementation, and maintenance.
• Perform other tasks as required.
  
  

Job Qualification

• Bachelor’s degree in accounting, finance, or related field preferred
• 5+ years of order management experience
• Previous experience in order processing, billing, or a related role is required.
• Meticulous accuracy is crucial for handling financial data and order details.
• Must be proficient with order management and billing software, accounting systems, and Microsoft Office Suite, especially Excel. NetSuite, OpenAir, SFDC knowledge a plus.
  
  

Competencies

• Strong written and verbal communication skills are needed for interacting with customers and internal teams.
• Excellent organizational and time management skills
• Must be initiative-taking and able to perform a variety of tasks simultaneously.
• Ability to troubleshoot and resolve issues related to orders and billing.
• A service-oriented mindset is essential for maintaining customer satisfaction.
  
  

Work Environment

• Office-based or hybrid work options available.
• Flexible office hours and need to work 2-3 hours late evening
  
  

About Model N

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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