Order Fulfilment Coordinator

Job description:

Job Description: Order Fulfilment Coordinator

Position Overview

The OFT Coordinator is responsible for accurate order entry into our SAP system and the follow-up of orders with the planning, production, service, solution engineering and shipping departments to ensure timely delivery. This role includes entering detailed technical Bills of Quantities (BOQ), payment conditions, and requested delivery dates. Additionally, the CSA supports the sales team with payment follow-up and handling of claims.

Key Responsibilities

Order Entry

• Accurate Entry: Ensure correct order entry into the SAP system.
• Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
• Payment Terms: Input payment conditions as agreed with customers.
• Delivery Dates: Record and communicate requested delivery dates.

Order Follow-up

• Coordination: Work closely with the planning, production, and shipping departments.
• Timely Delivery: Ensure prompt follow-up on orders to secure timely delivery.
• Monitoring: Track order status and update relevant stakeholders as needed.

Sales Support

• Payment Follow-up: Assist the sales team in following up on customer payments and outstanding invoices.
• Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.
• Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.

Qualifications

• Experience in order entry and customer service.
• Proficiency in SAP and other order management systems.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Good communication and interpersonal skills.
• Ability to work effectively with cross-functional teams.

Key Performance Indicators (KPIs)

Accuracy in order entry.

Timeliness of order follow-up and delivery.

Effectiveness in handling payment follow-up and customer claims.

Customer satisfaction and feedback

What to learn more about working at ADB SAFEGATE then check out our Careers website

https://adbsafegate.com/about/career/