Operations Processor

About this role:

At Wells Fargo, an Operations Processor performs moderately complex operational, administrative, and customer support activities within established procedures and service standards. You will research and resolve processing issues, coordinate assigned workflow, and apply operational knowledge and judgment to support accurate, timely, and quality outcomes.

In this role, you will:

• Complete moderately complex operational, administrative, and customer support activities within established procedures and service standards
• Collect, validate, and organize operational data and prepare routine reports, records, and system inputs
• Research discrepancies and resolve non-routine processing issues within defined authority; escalate exceptions that require interpretation
• Coordinate assigned workflow activities and monitor work through completion to support service and quality objectives
• Apply working knowledge of policies, procedures, controls, and internal systems to complete low-to-medium risk tasks
• Provide information and procedural guidance to colleagues and authorized internal customers
• Exercise judgment under moderate supervision to prioritize short-to-medium-term work and meet deadlines
• Identify and recommend improvements to team processes, workflow organization, and quality checks

Required Qualifications:

• 1+ year of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience in Home Lending, Home Mortgage, Mortgage Operations, Loan Processing, or document review.
• Hands-on experience reviewing and validating loan or mortgage-related documents.
• Strong attention to detail with the ability to identify discrepancies and incomplete information.

Desired Qualifications:

• Experience applying critical thinking, problem solving, and decision-making to operational issues and exceptions
• Ability to use data analysis and strategic thinking to identify trends, evaluate alternatives, and recommend operational improvements
• Experience supporting customer service delivery and using customer needs to inform operational decisions
• Knowledge of quality assurance practices and operational risk awareness
• Experience prioritizing work and organizing operational or administrative workflows
• Ability to collaborate effectively with colleagues and partners to achieve operational objectives
• Ability to maintain accountability and adapt effectively when managing changing operational priorities and challenges

Job Expectations:

• Ability to work a flexible shift from 1:30 PM to 10:00 PM.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

c. Please be prepared to provide accurate information and supporting documentation in connection with any lawful employment and education verification conducted by Wells Fargo.