Operations Officer

Job Responsibilities And Accountabilities

Area of Responsibility

% time

spent

Performance

Metrics

• Submission of monthly Invoice
• Movement of advance posting sheet / rota
• Collection of invoice payments
• Ensuring adoption and usage of iCONNECT app for attendance, leave marking etc. by the direct workforce
• Ensuring there are no shortfalls in the deployment of direct work force in the given assignments
• Control attrition of direct work force
• Plan new deployments against new sales
• Rotation of direct work force within the assignment / outside the assignment
• Providing required direct force for conduct of events / short duties
• Managing leaves of the direct staff
• Ensuring scheduler is provided with required inputs for scheduling
• Optimize the resources with equal deployment opportunity to all
• Incident management / reporting
• Onsite training to direct staff
• Writing of assignment instructions / post instructions
  
  

• Number of client meetings
• Net Shortages as per Saturn
• Duty hours of direct staff
• Client satisfaction
• Night checks and surprise checks
• Responsible for discipline of the direct work force when on duty
  
  

• Frontline staff
• Clients
• CoC Head / Cluster Head
• Operations Manager
• Scheduling and Rostering Team
• HR Team
  
  

• Manpower management
• Situation (crisis) handling
• Communication skills
• Customer focus
• Basic language ability in English
  
  

• Guarding operations
• Risk assessment
  
  

• 5 - 10 years of experience in field operations
• Knowledge of security risks and assessment techniques