Operations Associate

Company Description

Entain India is the engineering and delivery powerhouse for Entain, one of the world's leading global sports and permissible gaming groups. Established in Hyderabad in 2001, we've grown from a small tech hub into a dynamic force, delivering the latest software solutions and support services that power billions of transactions for millions of users worldwide.

Our focus at scale drives us to create technology that supports Entain's mission to lead the change in global sports and permissible gaming sector. At Entain India, we make the impossible possible, together.

Job Description

You will be an important part of the Hyderabad Marketing Operations team, within the UK & Ire region.

You will use the internal tools available to fulfil operations campaigns promptly. This includes operations activities such as creating rewards / bonuses, promotion campaigns, tournaments

You'll help work along with teams to build main processes, manage projects, and ensure the smooth daily operations of our business.

You'll demonstrate your organisational and team collaboration skills.

Several factors, including, distinguish the Operations Associate from the Operations Associate.

• level of responsibility (e.g. work on larger more complex projects)
• experience
• technical expertise (e.g. advanced / expert use of all ops tools and systems), and
• contribution to improving business operations (e.g. process improvements, tool optimization)
  
  

What You Will Do

• Collaborate with the Marketing Operations team and important team members to meet the daily requirements. This will involve working with:
• Proposition
• Content
• Operations
• You'll build all promotion related configurations within the defined Service level agreements, while maintaining quality and minimising errors.
• Responsible for internal QA, and ensuring a smooth player journey / experience onsite
• Worl with team members and partners to provide updates, gather feedback, and address ops related issues
• You'll provide regular updates to the Team Lead on any issues or procedural improvements
• Provide regular and detailed analysis of player activity as directed by the Operations Manager
• Follow up on related incidents and raise an incident when it needs alerting the relevant teams.
• Be an second line support to the Customer Services Team, addressing and resolving escalations
• Contribute ideas and suggestions for process improvements, efficiency gains, and operations related enhancements
• Ensuring the Daily Task Sheets are up-to date
  
  

Qualifications

• You are experienced in the tools and systems used by the HYD Marketing Operations team, including:
• PAT, Backoffice, EDS, BO 2.0, CSM
• You are familiar with tools used by the Content team and understand any dependencies (HTML, CSS, Sitecore)
• You have to collaborate and work well with a diverse team at all levels of seniority.
• You to provide support on weekends / shifts
  
  

Additional Information

At Entain India, we offer a package and the support people need to make an impact. Join us, and a great compensation package is just the beginning. You can expect to receive benefits like:

• Safe home pickup and home drop.
• A regular bonus and great pension.
• 24 days annual leave.
• Extra paid leave, including wellbeing and development days.
• Life assurance and Income Protection.
• Private healthcare and wellbeing support.
• INR 3,000 per month Communication allowance.
• Up to INR 16,000 per year in Crèche expenses (children under 3).
  
  

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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