Operations Analyst- Hyderabad

Summary

Position Summary

Operations Mandate – from an overall ITS perspective, leveraging USI resources is strategically aligning with the Firm’s Alternative Delivery Services model. Along with other professional lines of businesses such as Tax, Advisory, Consulting and Enabling Areas like Marketplace and Business Operations, ITS is building its services and capabilities in USI to conduct operational tasks and responsibilities that allow Canadian onshore teams to focus more on ITS and business priorities. In addition, ITS continues to grow and strengthen its Support Services presence in Hyderabad to provide quality client-facing support for our USI Canada Professionals.

The Cloud Infra Operations function of USI DT CA Technology and Infrastructure group is accountable for application support/deployment/implementations, tuning, maintenance & problem solving, working closely with development teams for Enterprise Business Applications etc. This function is responsible for applications across the firm and works closely with other global teams.

Work you'll do

As an Operations Analyst on the Cloud Infra DSO & Project Delivery Platforms team, you will be responsible for supporting enterprise applications and infrastructure across cloud and on-premises environments while helping maintain reliability, security, and operational efficiency.

• Provide day-to-day operational support for enterprise applications across Azure, AWS, and hybrid environments.
• Monitor application availability and performance, respond to incidents and service requests, and drive issues through resolution with appropriate escalation and communication.
• Perform deployments, patching, configuration updates, and release support using Azure DevOps, GitHub, and established DevSecOps and change management processes.
• Administer and troubleshoot Windows Server, Linux, IIS, SQL Server, SharePoint, and containerized platforms including AKS and EKS.
• Create and maintain runbooks, knowledge articles, disaster recovery documentation, and operational procedures to support governance, continuity, and knowledge transfer.
  
  

The team

USI DT Canada is the Canada CIO’s IT department which manages an end-to-end portfolio of Canada business applications and technology infrastructure that supports business processes common to Deloitte Canada member firm.

Our IT & Systems team works behind the scenes and is essential to the Deloitte organization. Our forward-thinking team members have the analytical skills needed to parse mountains of data and stellar communications skills needed to present research, discovery, and recommendations in a logical and easily understandable way. Our technologists provide IT infrastructure support to develop custom enterprise applications.

In addition, Technology and Infrastructure team manages datacenters, servers, applications, databases, operating systems, security and patching systems, network, etc including maintenance, routine operations, Infrastructure-related Event and Incident Management.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM / 2 PM to 11 PM

Qualifications

Required:

• Bachelor’s degree in Computer Science or equivalent work experience
• 1-3 years of experience supporting Windows Server, Red Hat Enterprise Linux, Azure App Services, and SharePoint services within an Information Technology Infrastructure Library (ITIL)-based environment
• Experience administering Microsoft Azure and Amazon Web Services
• Experience with Azure DevOps pipelines, release pipelines, or GitHub for application deployments
• Experience supporting Active Directory, Secure Sockets Layer (SSL) certificates, Domain Name System (DNS), and hybrid application hosting environments
• Experience with Docker, Azure Kubernetes Service (AKS), or Amazon Elastic Kubernetes Service (EKS)
• Experience scripting in PowerShell, Bash, or Python
  
  

Preferred:

• ITIL v3 Foundation, Windows Server Administration, SharePoint or SharePoint Online, or Azure Fundamentals certification
• Experience with Dynatrace or other observability platforms
• Experience with infrastructure as code using Azure Resource Manager (ARM) or AWS CloudFormation
• Experience supporting enterprise applications such as PeopleSoft, Salesforce, CRM, Cognos, or other ERP platforms
• Experience with AKS or EKS deployments, manifest updates, Helm charts, custom domain configuration, and SSL certificate configuration
• Broad infrastructure administration experience across servers, networks, databases, load balancers, SharePoint, SharePoint Online, Active Directory Federation Services (ADFS), and Active Directory
  
  

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 357443

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