Operations Analyst - HIH - Evernorth

The job profile for this position is HIH - Operations Analyst, which is a Band 2 Senior Contributor Career Track Role.

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Campaign Operations Analyst

About Enterprise Print & Distribution

Enterprise Print & Distribution is a collaborative, mission driven division built on a strong culture of teamwork, accountability, and continuous improvement. We believe in progress over perfection, moving forward with intention, learning from every challenge, and always raising the bar on quality. Our teams show up for one another and for our business partners, clients, and members with a shared commitment to service excellence. Whether we’re executing critical communications, safeguarding accuracy, or enhancing operational workflows, we take pride in delivering reliable, high-quality results that strengthen trust across the enterprise.

About the Role

The Campaign Operations Analyst plays a critical role in supporting the successful execution of outbound communications across Enterprise Print & Distribution. This position ensures that daily campaign activities, ad‑hoc requests, and operational workflows are delivered with accuracy, consistency, and a strong commitment to service excellence. This role is ideal for someone who thrives in a fast‑paced, detail‑oriented environment and enjoys blending operational precision with problem‑solving.

Examples of Deliverables

• Prepare and finalize the daily materials needed to run each campaign
• Process one-off and mail merge requests by generating customized documents or communications based on provided data.
• Collaborate with business partners using a consultative approach

What You’ll Do

• Execute daily campaign operations: Inclusive of task‑based workflows, recurring campaign tasks, and preparation of mail merge and send‑ready materials.
• Champion Quality: Execute with accuracy, flagging data issues early and escalating discrepancies as needed.
• Collaborate with teams involved in campaign sends and operational workflows, ensuring smooth handoffs and timely execution.
• Operate with a Continuous Improvement Mindset: Identify basic inefficiencies in operational and campaign processes and recommend opportunities for improvement. Monitor processes and resolve basic issues related to campaign or operational workflows.
• Execute & Support Test Plans: Complete all testing for operational changes to verify readiness and quality prior to release.
• Ensure Adherence to Standards: Maintain accurate documentation, including campaign SOPs, process steps, and operational references.

What You Need to Do the Job

Education

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in operations, recurring campaign support, mail merge activity, or similar execution‑focused work.

Technical & Analytical Skills

• Proficiency with operational tools and basic campaign/mail‑merge tools, including systems used to prepare files, track execution, and support recurring campaign tasks.
• Ability to identify and flag data issues early, recognizing formatting errors, missing inputs, or inconsistencies that may impact campaign readiness.
• Basic analytical ability to monitor processes, interpret workflow steps, and support simple problem‑solving within recurring campaign cycles.
• Foundational understanding of process improvement, applying basic techniques to identify inefficiencies or quality risks.

Operational & Execution Capabilities

• Strong attention to detail and accuracy, essential for executing daily operational tasks, preparing recurring campaign artifacts, and ensuring error‑free mail merge execution.
• Ability to manage multiple routine tasks under guidance, prioritizing effectively in a structured, deadline-driven environment.
• Comfort with defined SOPs and documentation, including maintaining campaign procedures, operational references, versioned templates, and workflow materials.

Communication & Collaboration

• Clear and effective communication skills to collaborate with teams supporting campaign sends and operational workflows.
• Ability to work cross functionally with peers in operations, campaign teams, and production partners to ensure smooth and timely handoffs.
• Willingness to ask questions, request clarification, and escalate concerns when issues arise in campaign or operational processes.

Leadership & Professional Skills

• Demonstrated independence, sound judgment, and decision making, especially when following established processes and quality standards.
• Ability to manage complex workloads, prioritize effectively, and deliver high-quality work under compressed timelines.
• Strong organizational skills with consistent attention to detail and accuracy.
• Continuous learning mindset, with openness to feedback, evolving processes, and gradual skill growth across campaign and operational tools.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.