Mid Level Manager MLM L2

Job description:

Job Description Sr. Group Lead – GIS / Mapping Operations

Job Level: L2 – B3
Location: Hyderabad, India
Employment: Full-Time
Shift: Flexible to work in a 24x7 environment

We are looking for an experienced Sr. Group Lead – GIS/Mapping Operations to lead large-scale operations and drive service delivery, customer experience, people management, and process excellence. The role requires strong leadership experience within the GIS/Mapping domain and the ability to manage Managers, Team Leaders, and a large analyst workforce.

• Lead the program and team to achieve operational goals and objectives.
• Manage daily operations for a large team of 250+ analysts.
• Provide functional support and direction to Managers and Team Leaders.
• Monitor performance of line Managers and provide regular coaching and guidance.
• Track project progress, identify risks, and implement mitigation plans.
• Drive customer experience while optimizing operational costs.
• Contribute to short- and long-term strategic business goals.
• Focus on talent retention and employee satisfaction.
• Identify training requirements and support capability development.
• Coordinate with internal support functions and key stakeholders.
• Drive process improvement initiatives using Lean / Six Sigma methodologies.
• Ensure process-level compliance with applicable quality and operational standards.

• Full-time Graduate.
• 12+ years of overall work experience preferred.
• 4–8+ years of Operations Management experience.
• Minimum 2+ years of leadership experience in the Mapping domain.
• Minimum 18 months of GIS (Geographical Information System) domain experience.
• Strong exposure to GIS / Mapping operations.
• Experience managing large-scale operations and teams.
• Strong knowledge of workforce management, quality tools, and operational processes.
• Strong analytical, logical, conflict-management, and problem-solving skills.
• Excellent customer-service orientation.
• Proficiency in MS Office / Microsoft 365, particularly Excel and PowerPoint.
• Strong English communication and stakeholder-management skills.
• Willingness to work in rotational shifts / a 24x7 environment.

• PMP / Lean Six Sigma certification.
• Experience with process compliance standards such as COPC and related quality frameworks.
• Experience leading large GIS/Mapping delivery programs.

Mandatory Skills: Geographic Information Systems(Maps)
.

Experience: 5-8 Years
.

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