MESSAGING-OFFICE 365

Job Description

• Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance.
• Provide troubleshooting and resolution to complex problems and issues.
• Provides global support of our messaging platforms including Microsoft Exchange 2016; Microsoft 365 Exchange Online, email gateways, and Outlook client applications in support of our 32,000 users.
• Participate in rotational 24x7 On-Call support for critical outages and issues.
• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise.
• Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.
• Comply with all corporate regulations and policies including hybrid (3-days in-office) work schedule.
  
  

Responsibilities

• Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance.
• Provide troubleshooting and resolution to complex problems and issues.
• Provides global support of our messaging platforms including Microsoft Exchange 2016; Microsoft 365 Exchange Online, email gateways, and Outlook client applications in support of our 32,000 users.
• Participate in rotational 24x7 On-Call support for critical outages and issues.
• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise.
• Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.
• Comply with all corporate regulations and policies including hybrid (3-days in-office) work schedule.
  
  

Qualifications

• Bachelors degree in computer science, Engineering, or related field; or equivalent work experience.
• 5 to 7 years of experience as a Microsoft Exchange engineer or administrator.
• In-depth knowledge of Microsoft Exchange Online, Microsoft Exchange Server 2019, 2016, and or 2013.
• Ability to proactively monitor the stability and performance of the messaging infrastructures and take appropriate corrective actions prior to an incident or problem occurring.
• Experience with Active Directory, DNS, SMTP, and other email protocols and standards .
• Proficient in PowerShell scripting and process automation.
• Strong written and verbal communication skills.
  
  

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

---