Marketplace Operations Analyst

Description

• Job Description: Marketplace Operations Analyst
• Team: Revenue Operations Marketplace Strategy & Operations
• Location: Hyderabad, India | Bangalore, India
• Reports to: Manager, Marketplace Operations
  
  

• Manage the Private Offer lifecycle, including deal eligibility validation, Private Offer creation, sales support, and post-acceptance activities.
• Act as the subject matter expert on complex billing scenarios and marketplace transaction mechanics.
• Serve as the primary operational point of contact for Sales,
• Identify opportunities for automation and efficiency improvements to reduce manual transaction work.
• Support geo-expansion initiatives, including testing and operationalizing new currencies, transaction types, and billing models.
  
  

• Contribute to the future-state design of Marketplace tools, processes, and automation.
• Participate in requirements gathering, User Acceptance Testing (UAT), and release management for Marketplace system enhancements.
• Collaborate with technical teams to help align Marketplace operations with direct selling models and systems.
  
  

• BA/BS degree or equivalent relevant experience required.
• 2+ years of relevant experience in operations, business analysis, Quote-to-Cash, or related operational fields.
• Deep understanding of the Quote-to-Cash (QTC) lifecycle.
• Excellent problem-solving skills with a curious mindset and demonstrated ability for critical thinking.
• Proven ability to manage multiple competing priorities and high transaction volumes in a fast-paced, high-growth environment.
• Strong organizational capabilities with experience working on cross-functional initiatives.
• Exceptional written and verbal communication skills to effectively support sales teams and external partners.
• Partnerships, Sales Operations, Revenue Recognition, Deal Desk, Legal, and other cross-functional partners on Marketplace questions.
• Ensure operational rigor and extreme attention to detail across all Marketplace transactions.
• Assist with customer questions regarding the logistics of buying through Cloud Marketplaces.
• Partner with Finance to track disbursements, reconcile marketplace fees, and ensure accurate revenue recognition.
• Execute and support scalable processes designed to handle rapid growth in deal volume.
• Develop and maintain detailed process documentation, playbooks, and enablement materials for internal stakeholders.