Manager Software Engineering

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

At New Relic, we build software that improves the lives of people who make software. Our products help customers visualize, explore, and understand their operations, applications, and customer data.

We are looking for an experienced Engineering Manager with a passion for technology, people, projects, data, and processes, a leader with depth and breadth of technical experience who can inspire teams and guide them toward success. If you have a strong technical background combined with mentorship skills and a track record of collaborating across teams to ship great software, we would like to hear from you.

About The Team

The APM product organization drives New Relic's customer-facing Application Performance Monitoring (APM) experiences, agents, and next-generation application platform capabilities, including AI Monitoring, Digital Experience Monitoring, and Synthetic testing.

This full-stack team owns our Distributed Tracing product, which gives customers visibility into their application workloads including AI agents and is mission-critical to the next generation of APM tools. You will lead a team of engineers, drive thought leadership, ship enterprise-ready products, improve operational excellence, grow engineering talent, and support the exponential data growth of our customers.

What You'll Do

• Lead and grow a team responsible for the design, development, and maintenance of New Relic's Distributed Tracing platform
• Coach and mentor a dedicated group of engineers, helping them develop their personal and professional skills while staying engaged and motivated
• Drive technology decision-making, process efficiency, and engineering excellence
• Ensure the success of software projects through planning and execution, both within and across teams
• Collaborate with cross-functional partners to align product and business goals
• Implement processes and methodologies that foster operational excellence
• Drive the recruitment, training, and development of strong engineering talent
  
  

This role requires

• Proven experience in software engineering, with 10+ years overall and 3+ years leading engineering teams
• Track record of leading and scaling strong technical teams
• Experience handling customer incidents, including the ability to dive deep and understand the technical implications and risks of engineering decisions
• Hands-on experience with Java or other backend programming languages
• Strong analytical and problem-solving skills
• Experience delivering products or solutions in cloud environments
  
  

Bonus points if you have

• Experience with observability tooling, distributed tracing, OpenTelemetry, or APM
• Experience with high-scale distributed systems, Kafka, or Kubernetes
• Experience shipping developer-facing products
  
  

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

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