Manager Risk Seller Lifecycle Management

Description

The Seller Lifecycle Management (SLM) team within Selling Partner Identity Verification (SPIV) focuses on knowing who were doing business with at every stage of the selling lifecycle, from registering to sell in Amazons store through any significant changes that impact selling accounts.

The Risk Manager will lead and develop a team of 6 risk specialists to drive operational excellence and strategic improvements in seller identity risk management. This role focuses on team leadership, process optimization, risk logic and cross-functional influence to improve how the organization handles escalations, strategic seller cases, and reinstatement decisions.

Key job responsibilities

Key Responsibilities

• Team Leadership & Development
• Manage, coach, and develop Risk Specialists through regular 1:1s, performance reviews, and career development conversations
• Build team capability through training programs, calibration sessions, and knowledge sharing initiatives
• Drive hiring strategy and onboarding for team expansion as needed
• Manage team capacity planning and workload distribution
• Foster a culture of customer obsession balanced with risk mitigation
• Conduct performance management and address underperformance when necessary
• Create career development pathways and succession planning for team members
• Escalation Process Optimization
• Oversee escalation handling across the team—define processes, SLAs, and quality standards
• Analyze escalation trends and drive root cause analysis to implement preventive measures
• Partner with cross-functional teams (Legal, Policy, Customer Trust) to resolve systemic escalation issues
• Establish escalation metrics, reporting cadence, and dashboards for leadership visibility
• Remove blockers for the team when escalations require senior-level intervention or cross-org alignment
• Coach team members on complex escalation scenarios and de-escalation techniques
• Drive continuous improvement initiatives to reduce escalation volume and improve resolution time
• Strategic Seller Program Leadership
• Oversee managing strategic/high-value seller investigations and risk assessments and build scalable processes
• Build and maintain relationships with Account Management and business teams to balance risk and growth objectives
• Create differentiated processes and playbooks for strategic seller reviews that balance speed with thoroughness
• Collaborate with SOCR detection teams and Science teams to refine strategic seller risk models
• Track and report strategic seller metrics to leadership (enforcement rates, reinstatement rates, seller satisfaction)
• Escalate policy gaps or edge cases that require leadership decision-making
• Reinstatement Process & Quality Improvement
• Drive the strategy to improve reinstatement decision quality, consistency, and speed
• Analyze reinstatement and restumble rate data to identify process gaps and training needs
• Partner with enforcement teams (SLM, SPIV, TSI) to reduce false positive enforcements upstream
• Develop and maintain training materials, decision frameworks, and calibration programs for the team
• Implement quality mechanisms (audits, peer reviews) to ensure consistent reinstatement standards across the team
• Track and report reinstatement performance metrics to leadership
• Advocate for policy changes or tooling improvements based on team feedback and data insights
  
  

Basic Qualifications

• Bachelors degree or equivalent
• Experience developing and managing a high-performing team
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
• Experience in analyzing data to drive decisions
• Experience building measures and metrics, and developing reporting solutions
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
• Experience creating process documentation
  
  

Preferred Qualifications

• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Dev Center India - Hyderabad - A85

Job ID: A3148194

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