Manager Operations 3P

Description

Our vision is to be earths most customer-centric company and earths best employer. If you want to be part of an exciting business that aims to build a marketplace where customers can find and discover anything they might want to buy online, with a passion for delivering a great customer and seller experience, then this role is for you!

As Amazon 3P our vision is to help Sellers sell across international marketplaces, enjoying a seamless experience to offer millions of customers the best shopping experience, offering great selection at competitive prices, aligned with Amazon’s high standard of customer experience.

In this role, you will work with a high-performing program/product management team who are passionate about building and growing 3P, to deliver earth’s greatest shopping experience for buyers, whilst delivering a seamless, hassle free experience for our selling partners. You will work in a collaborative environment with a variety of partner teams in selling partner support, carrier management and credit operations. This role is right for dynamic, high-energy individuals with proven ability to deliver results in a high-performance environment and the ability to manage ambiguity. You should be professional and customer-obsessed, with the ability to meet or exceed annual goals managing multiple priorities in collaboration with multiple stakeholders, with flexible schedules.

Key job responsibilities

• Identify, analyze and dive deep to identify root-causes impacting business/goal performance and quickly understand the business/goal impact to enable data-driven decisions.
• Work closely with key stakeholders/partner teams to define and execute quality improvement initiatives.
• Participate in projects and initiatives that are part of international 3P roadmap
• Deliver an agreed vision, direction, and culture of the team by managing individual and team performance towards agreed expectations/goals.
• Provide individual/team performance through regular coaching and feedback in one-on-ones/team sessions, focused on performance, attendance adherence and career development, to ensure a great employee experience is achieved.
• Lead team meetings focused on team performance, policy and site updates, and team-building activities.
• Create and update weekly/monthly/quarterly productivity reports displaying team performance against identified productivity metrics and present summarized results to management.
• Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
  
  

Basic Qualifications

• Bachelors degree or equivalent work experience in Business, Engineering, Supply Chain, Transportation, Mathematics, Economics, Physics or another technical field
• Experience analyzing data and creating reports for leadership
• Bachelors degree, or MBA in supply chain management, operations, engineering, analytics or related field
• Experience in English-language communication skills, both written and verbal
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support
• Experience building and managing teams
  
  

Preferred Qualifications

• Masters degree in Engineering (any domain) or foreign equivalent, Operations, Business Administration, or a related field
• Knowledge of data analytics with tools such as Tableau, SQL, Quick-sight
• 3+ years of integration, testing and automation experience, or degree in advanced technology
• 4+ years of Amazon experience, or experience with AWS services or other cloud offerings
• Knowledge of Six Sigma tools and Lean techniques
• Experience using lean process improvement, six sigma methodologies, or related performance metrics/process improvements to increase efficiency within processes, forecasting, planning, optimization, or logistics
• 4+ years of managing teams experience
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI HYD 13 SEZ - H84

Job ID: A3187787

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