Manager Accounts Receivable

Key Responsibilities

Billing & Invoicing

Generate and review customer invoices for cloud usage, managed services, and professional services.

Ensure accuracy of billing in line with contracts, BOMs, and approved pricing.

Handle invoicing across multiple entities and geographies, including GST-compliant invoicing.

Collections & Follow-ups

Drive timely collections as per agreed payment terms.

Perform regular customer follow-ups via email and calls.

Escalate overdue balances appropriately and support resolution.

Customer Reconciliation & Disputes

Perform periodic customer account reconciliations.

Investigate and resolve billing discrepancies and disputes.

Coordinate with sales, delivery, and partners (including hyperscalers) for issue closure.

Accounting & Reporting

Maintain AR ageing and weekly/monthly collection MIS.

Support month-end close activities related to receivables.

Assist in provisioning, bad debt analysis, and audit requirements.

Compliance & Controls

Ensure adherence to internal controls, SOPs, and audit standards.

Support statutory, internal, and customer audits as required.

Maintain proper documentation and records.

Desired Skills & Competencies

Strong understanding of Accounts Receivable processes.

Experience in IT services / SaaS / cloud billing environments preferred.

Working knowledge of GST, TDS, and invoicing compliance.

Proficiency in ERP systems (NetSuite / SAP / Oracle / Tally) and MS Excel.

Strong communication and stakeholder management skills.

High attention to detail with ability to manage multiple accounts.

Qualification & Experience

Bachelor’s degree in Commerce, Accounting, or Finance (B.Com / BBA / equivalent).

CA-Inter / CMA-Inter preferred (not mandatory).

4–7 years of relevant Accounts Receivable experience.

Experience handling enterprise or global customers is a plus.

Key Performance Indicators (KPIs)

DSO and collection efficiency.

Invoice accuracy and dispute turnaround time.

AR ageing and overdue reduction.

Audit and compliance adherence.