Lead Software Engineer

Overview: Join Blue Yonder, a highly-respected AI-driven Global Supply Chain Solutions Software Product Company, recognized as one of Glassdoor’s “Best Places to Work.” We seek an innovative professional with a strong technical foundation, adept at managing application integration and automation projects, particularly utilizing the ServiceNow platform.

Scope: As a Lead Software Engineer, you will play a crucial role in developing and deploying advanced integrations and automation solutions, ensuring seamless interoperability between ServiceNow and external applications. Your expertise will contribute to enterprise-level efficiencies by automating workflow processes and enhancing operational effectiveness.

Technical Environment

• Software: JavaScript, C#, Node.js, Python, REST API, OAuth
• Cloud Architecture: MS Azure (ARM templates, Serverless, Application Service)
• Frameworks/Others: Event Driven, Composable Architecture, Open Source Tools
• Application Architecture: Scalable, Resilient, Cloud Native Architecture
  
  

Integrations

Key Responsibilities:

• Architect and implement secure integrations between ServiceNow and external systems using REST/SOAP APIs.
• Utilize IntegrationHub, Scripted REST APIs, Flow Designer, and MID Server to develop robust integration solutions.
• Facilitate efficient data exchanges with systems like Azure AD, Salesforce, and third-party applications.
• Implement secure authentication methods (OAuth, Basic Auth, certificates).
• Identify and resolve complex integration challenges to ensure optimal performance.
• Create reusable components to drive scalable integration strategies.
  
  

Automation

• Develop end-to-end workflow automations using ServiceNow’s Flow Designer, IntegrationHub spokes, and Business Rules.
• Automate ITSM processes such as incident routing, service request fulfillment, approvals, and notifications.
• Design event-driven automations triggered by alerts, schedules, or external system inputs.
• Create orchestration workflows for infrastructure tasks like user provisioning and access management.
• Analyze manual processes to identify areas for automation across ITSM modules.
• Ensure proper error handling, logging, and monitoring of automated workflows.
  
  

What We Are Looking For

• A professional with 7-10 years of experience in application integrations and development.
• Expertise in real-time API integration and management, especially for cloud and on-prem systems.
• Proficiency in C#/Node.js, with experience in graph databases like CosmosDB or Neo4j.
• Strong background in API product installation, configuration, and troubleshooting.
• In-depth knowledge of API management, REST, SOA, and secure authentication practices.
• Ability to execute high-impact projects effectively in a fast-paced, cross-functional setting.
• Familiarity with Azure Cloud technologies and database programming.
• Desired: Experience with Scrum-based delivery and open source tools.
  
  

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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