Lead Application Support Engineer

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
  
  

The Impact You Will Have In This Role

The Applications Support family is responsible for supporting applications, programs, and software solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents.

Your Primary Responsibilities

• Support iDTW
• Support Personas
• Micro Focus ALM Admin
• Responsible to administrate QC server licenses.
• Responsible to creating new users.
• Responsible to create new projects.
• Usage Monitoring and reporting.
• Quality Center Customization support.
• Work closely with all engineering domains to support on ALM tool related topics.
• Support PMT organization to deploy current and new tool suites to engineering projects.
• First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
• Support users by creating tool related scripting and automation of repetitive tasks.
• Support engineering teams to extract charts and dashboards from the ALM tools.
• Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
• Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
• Monitoring
• Support multiple projects across different time zones.
  
  

Qualifications

• Minimum of 6 years of related experience
• Bachelors degree preferred or equivalent experience
  
  

Talents Needed For Success

• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Invests effort to individually coach others.
• Builds collaborative teams across the organization.
• Communicates openly keeping everyone across the organization informed.
  
  

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

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