Junior Remote Support Technician

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Milestone Technologies, Inc. is seeking a Junior Remote Support Technician to provide entry-level IT support and application assistance for internal users. This role focuses on basic troubleshooting, customer support, and issue escalation, following documented processes and guidance from senior team members.

Our goal is to deliver reliable, friendly, and timely IT support. This position is ideal for someone early in their IT career who is passionate about technology, enjoys helping others, and is eager to learn in a fast-paced support environment.

Responsibilities

• Act as a first point of contact for internal IT support requests
• Provide basic software, account, and device support to end users
• Assist users with computers, mobile devices, printers, and common applications
• Troubleshoot basic issues on macOS, Windows, and Chrome OS using chat, email, video conferencing, and ServiceNow
• Support iPhone, Android phones, iPads, and other end-user hardware
• Assist with setup of mobile devices, email, VPN, and secure network access by following established procedures
• Triage incoming requests and resolve common issues or escalate to higher-level support teams
• Perform basic network connectivity checks (Wi-Fi, VPN, wired connections) and escalate complex issues
• Support new hire onboarding by helping users understand IT tools and processes
• Assist with AV-related tickets and conference room issues, escalating as needed
• Maintain accurate ticket documentation and status updates in ServiceNow
• Follow runbooks, knowledge base articles, and escalation paths
• Identify recurring issues and flag trends to senior team members
  
  

Technical Qualifications (Junior Level)

• Basic understanding of troubleshooting concepts and escalation practices
• Familiarity with macOS, Windows, and Chrome OS
• Ability to follow documented steps to resolve common application issues
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

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