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IVR Genesys Developer

Talentmate

India

13th February 2026

2602-6894-71

Job Description

Primary Skill: Genesys, BOT
Secondary skill: AI can be secondary skill
Develop applications using Genesys web APIs, JavaScript APIs, and client libraries to build applications
Set up and maintain CTI environments for voice, email, and chat routing
Develop voice and chat bots per business specifications
Measure, monitor, and manage ACD performance
Integrate applications with Genesys softphone and CTI features
Operate as part of a DevOps team: deploy new capabilities while effectively and efficiently maintaining production solutions
Ability to present own and other developers’ work to a broader audience
Ability to lead the development process of a feature as part of a cross-disciplinary team
Can work independently in a multi-disciplinary team with minimal support
Help junior members of the team with task completion, estimation, and troubleshooting
Works closely with both business and technical stakeholders
Communicate effectively with the team with estimates, blockers, etc.
Produces application artifacts per SDLC, Agile and DevOps audit requirements
Implements high-quality, cost-effective and sustainable solutions. Meet today’s needs with the potential to scale or adapt to the needs of the future/new emerging technologies.
Participates in design & code reviews and manages deployment

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	India	City:	Hyderabad ,Telangana
Company Website:	https://careers.massmutualindia.com/	Job Function:	Engineering
Company Industry/ Sector:	IT Services and IT Consulting

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