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ITandD Manager ServiceNow Solution Architect

Talentmate

India

22nd October 2026

2610-3639-580

Job Description

We are Reckitt

Home to the worlds best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Information Technology & Digital

In IT and D, youll be a force for good, whether youre championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products.

Working globally across functions, youll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done. And if youre willing to bring your ideas to the table, youll get the support and investment to make them happen.

Your potential will never be wasted. Youll get the space and support to take your development to the next level. Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact. And because our work spans so many different businesses, from Research and Product Development to Sales, youll keep learning exciting new approaches.

About the role

The IT&D Manager, ServiceNow Solution Architect is responsible for designing and governing end-to-end ServiceNow solutions that underpin the GBS Operating System. The role ensures that ServiceNow capabilities are designed in a scalable, secure, AI-enabled and user-centric way, enabling consistent service experiences across Finance, Procurement, HR and Supply services.

Your responsibilities

Own solution design and architecture for ServiceNow capabilities supporting the GBS Operating System
Design ServiceNow solutions across service management, service catalogue, knowledge management and portal experiences
Lead solution design for Finance-related ServiceNow modules and workflows, ensuring alignment to service, control and compliance requirements
Design and govern AI-enabled ServiceNow capabilities supporting GBS, including conversational catalogues, virtual agents and agentic workflows
Define architectural patterns, guardrails and governance for the safe, scalable and responsible use of AI within ServiceNow
Monitor the performance, effectiveness and adoption of AI-enabled capabilities, ensuring they deliver intended outcomes

The experience were looking for

Extensive experience designing enterprise solutions on the ServiceNow platform
Strong understanding of ServiceNow service management, service catalogue, knowledge and portal capabilities
Experience designing finance or business service workflows on enterprise platforms
Demonstrated experience integrating enterprise platforms with third-party systems
Experience designing front-end ServiceNow experiences using Service Portal and/or UI Builder
Exposure to AI, automation or conversational service capabilities in enterprise platforms

The skills for success

ServiceNow Architecture, Stakeholder Management, ServiceNow Solutions, GBS

What we offer

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitts potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitts pay for performance philosophy.

Equality

We recognise that in real life, great people dont always tick all the boxes. Thats why we hire for potential as well as experience. Even if you dont meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	India	City:	Hyderabad ,Telangana
Company Website:	http://www.reckitt.com	Job Function:	Information Technology (IT)
Company Industry/ Sector:	Manufacturing

What We Offer

About the Company

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