IT Support Associate

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a detail-oriented and proactive IT professional, passionate about delivering reliable and secure computing experiences. With strong PC system administration skills and curiosity for technology trends, you thrive in fast-paced environments supporting users across R&D and business functions. Your commitment to excellence shows in your troubleshooting, documentation, and staying current with best practices. You value IT support as more than resolving tickets—its about anticipating needs, fostering trust, and enabling productivity. Your communication skills make technical concepts accessible, and your attention to detail ensures data integrity and security. Comfortable with company policies and contributing to IT projects, you enjoy being the go-to expert for desktop, laptop, and application support at Synopsys.

What You’ll Be Doing:

• Installing, configuring, maintaining, and troubleshooting laptop and desktop systems running Windows 11 and other Windows operating systems.
• Providing day-to-day technical support for hardware, software, and OS-related issues to employees, interns, and business partners.
• Diagnosing and resolving system performance, connectivity, and basic network-related issues in a heterogeneous environment.
• Supporting and troubleshooting Microsoft 365 applications, with Outlook troubleshooting considered an added advantage.
• Managing user accounts, passwords, access rights, and permissions in compliance with company policies.
• Ensuring desktop environment security, including data integrity and file system protection.
• Performing routine system maintenance, backups, and supporting data recovery processes.
• Assisting with planning and execution of IT infrastructure projects, upgrades, and rollouts.
• Documenting configurations, procedures, and troubleshooting steps to promote knowledge sharing and consistency.
• Staying current with technology trends and best practices in system administration and end-user support.
• Participating in occasional after-hours work for system maintenance or upgrades as required.
  
  

The Impact You Will Have:

• Enabling seamless productivity for R&D and business teams through robust end-user computing support.
• Enhancing system reliability and security, ensuring data integrity across all user environments.
• Reducing downtime by proactively diagnosing and resolving technical issues.
• Contributing to successful IT infrastructure projects and upgrades, supporting business continuity.
• Building trust and rapport with employees, interns, and business partners by delivering responsive, high-quality technical support.
• Supporting compliance with company policies and industry standards for IT security and access management.
  
  

What You’ll Need:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience or technical training).
• 1+ years of relevant experience with strong technical training are encouraged to apply.
• Strong knowledge of Windows OS (Windows 11 and earlier versions).
• Experience with PC system administration, hardware troubleshooting, and repair.
• Familiarity with networking fundamentals, protocols, and connectivity troubleshooting.
• Working knowledge of Microsoft 365 applications and common desktop productivity tools.
• Understanding of IT support processes, policies, and security best practices.
  
  

Who You Are:

• Excellent problem-solving and analytical skills.
• Strong attention to detail and commitment to quality.
• Clear communication and interpersonal skills, able to collaborate across diverse teams.
• Ability to follow defined procedures and apply company policies to routine issues.
• Capacity to build effective working relationships with peers and managers.
• Adaptable, eager to learn, and comfortable with occasional after-hours work.
  
  

The Team You’ll Be A Part Of:

Youll join a dedicated IT support team focused on delivering local End User Productivity (EUP) services in Hyderabad. The team partners closely with R&D and business units to ensure secure, efficient, and reliable computing environments. Together, you’ll tackle technical challenges, drive infrastructure improvements, and foster a collaborative, solution-oriented culture that powers Synopsys’ innovation and growth.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.

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