International Voice Process - Teleperformance Work From Home

Job Requirements

Job Title: International Voice Process

Location: Work from Home (Teleperformance)

Salary: Competitive, based on experience

Qualification: Graduate or equivalent

Work Experience: 1-2 years in customer service or a similar role

Job Description

Join Teleperformance as part of our International Voice Process team, working from the comfort of your home. In this role, you'll provide excellent customer service to our global clients, helping to resolve their queries and issues efficiently.

Responsibilities

• Handle customer inquiries via phone in a professional and friendly manner.
• Resolve customer issues and provide solutions promptly.
• Maintain accurate records of customer interactions and transactions.
• Follow Teleperformance’s guidelines and procedures to ensure high-quality service.
• Work collaboratively with team members to improve customer satisfaction.
  
  

• Graduate or equivalent educational qualification.
• Previous experience in a customer service role, preferably in an international voice process.
• Excellent spoken and written English skills.
• Ability to work flexible hours, including night shifts.
• Reliable internet connection and a quiet, distraction-free workspace at home.
• Strong problem-solving skills and attention to detail.
  
  

• Competitive salary with performance-based incentives.
• Flexible work-from-home arrangement.
• Health insurance and wellness programs.
• Professional growth and career advancement opportunities within Teleperformance.
• Comprehensive training and continuous support.