Instructor Analyst

Skill required: Trust & Safety - Content management

Designation: Instructor Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Accenture is a trusted, innovative, comprehensive, and experienced partner to leading
• platform companies. The Trust and Safety offering within Accenture helps keep the
• internet safe and helps platform companies accelerate, scale, and improve their
• businesses You will be responsible for training Trust and Safety resources whose role may be analyzing and reviewing user profiles, audio, videos,
• and text-based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the systemThe Trust & Safety team, including trainers, do meaningful work that helps keep the
• internet safe. It may also be challenging, at times. In the context of this role as a trainer,
• you or those around you may be directly or inadvertently exposed to, work with, view,
• and proactively eng
• and proactively engage with potentially disturbing, objectionable, and sensitive content
• (e.g., graphic, violent, sexual, or egregious). Therefore, any role training or supporting
• Trust & Safety resources needs strong resilience and coping skills. We care for the health
• and well-being of our people and provide the support and resources needed to perform
• their role responsibilities. This role requires active parti What are we looking for?
• As a Trainer, you will
• Facilitate new hire training with a high level of engagement with the Trust &
• Safety team.
• Follow objectives and client standards for job readiness goals.
• Facilitate on-floor training to bridge product knowledge and skill gaps.
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve process, quality,
• and efficiency of work
• Participate in continuous training programs and workgroup discussions for
• optimal development in the role Roles and Responsibilities:
• As a Trainer, you will work closely with those who
• Review, classify and or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension and communication skills
• Ability to perform duties objectively, devoid of inherent biases or
• personal beliefs, in the best interest of client policies
• Strong attention to detail
• . This role requires active participation in Accenture s well being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.