Infrastructure Systems Engineer III

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Key Responsibilities

• Install, configure, administer, upgrade, and maintain IBM WebSphere Application Server (WAS) environments.
• Manage WebSphere profiles, nodes, deployment managers, clusters, JVMs, virtual hosts, JDBC providers, data sources, connection pools, and shared libraries.
• Perform application deployments, configuration changes, JVM restarts, cluster operations, and production releases.
• Configure and support IBM WebSphere Portal Server, including portal clusters, application deployments, configuration, security integration, and troubleshooting.
• Administer and support IBM Business Automation Workflow (BAW) environments.
• Support BAW application deployments, process applications, workflow services, environment configuration, and production issues.
• Configure SSL/TLS certificates, HTTPS, virtual hosts, routing, load balancing, and WebSphere plug-in configurations.
• Troubleshoot WebSphere, Portal, and BAW connectivity and application issues.
• Integrate middleware platforms with enterprise Identity and Access Management (IAM) solutions.
• Manage SSL certificates, keystores, truststores, certificate renewals, and secure communication between middleware components.
• Create and maintain Jenkins CI/CD pipelines for middleware deployments and operational automation.
• Automate application deployments, configuration changes, server restarts, and routine administrative activities using Jenkins and scripting.
• Develop and maintain Shell, Python, Jython/Wsadmin, or PowerShell scripts for middleware automation.
• Perform middleware patching, fix-pack installation, version upgrades, vulnerability remediation, and security hardening.
• Monitor JVM health, heap utilization, thread pools, JDBC connection pools, CPU, memory, application response times, and system performance.
• Analyze logs, JVM dumps, heap dumps, thread dumps, SystemOut/SystemErr logs, and application logs.
• Troubleshoot production incidents involving application availability, JVM hangs, OutOfMemory conditions, high CPU, connection issues, SSL errors, and deployment failures.
• Perform performance tuning and capacity planning for middleware environments.
• Configure high availability, clustering, failover, session persistence, and load balancing.
• Maintain technical documentation, architecture diagrams, installation procedures, operational runbooks, and troubleshooting guides.
• Coordinate with application development, infrastructure, database, security, networking, DevOps, and production support teams.
• Participate in production releases, change management, incident management, problem management, and root-cause analysis.
• Provide on-call and production support for critical enterprise middleware applications.
• Be willing to work after hours to support production maintenance windows.

Required Skills

• Strong hands-on experience with IBM WebSphere Application Server.
• Experience with IBM WebSphere Portal Server.
• Experience administering IBM Business Automation Workflow (BAW). 
• Strong knowledge of IBM HTTP Server (IHS) Experience with IAM, LDAP, Active Directory, SSO, authentication, and authorization.
• Experience building and maintaining Jenkins CI/CD pipelines.
• Strong understanding of WebSphere clustering and high-availability architecture.
• Experience with SSL/TLS, certificates, keystores, and truststores.
• Experience with application deployment and middleware configuration.
• Experience with WebSphere wsadmin and Jython scripting Shell/Unix/Linux scripting knowledge.
• Strong Linux/Unix administration skills Knowledge of JVM configuration, garbage collection, heap analysis, and performance tuning.
• Experience troubleshooting enterprise production environments.
• Knowledge of HTTP/HTTPS, TCP/IP, DNS, load balancers, firewalls, and networking concepts.
• Experience with middleware patching, upgrades, vulnerability remediation, and security hardening.
• Familiarity with ITIL processes including incident, change, and problem management.

Preferred Skills 

• IBM WebSphere Application Server 8.5/9.x
• IBM Business Automation Workflow 20.x/21.x/23.x/24.x 
• IBM WebSphere Portal / HCL Digital Experience 
• Experience IBM HTTP Server 8.5/9.x
• Integration with IBM IAM and IBM TIM
• WebSphere Liberty experience 
• Git/GitHub/Bitbucket experience 
• Ansible or other infrastructure automation tools 
• Splunk or similar monitoring/log-analysis tools like Dynatrace, AppDynamics, or other APM tools 
• AWS or Azure cloud experience 
• Containerization experience with Docker/Kubernetes/OpenShift 
• DevOps and CI/CD implementation experience

Experience

• 10 yrs of Middleware Administration/Engineering experience preferred
• 5+ yrs of hands-on IBM WebSphere Application Server administration
• 5+ yrs of hands-on IBM WebSphere Portal Server administration.
• 5+ yrs of hands-on IBM WebSphere Process Server Or IBM BAW
• 3 yrs of hands-on integration with IBM IAM, IBM TIM and LDAP
• Strong production support experience in large-scale, highly available enterprise environments.

Education

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, or equivalent professional experience.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduents ADAAA Accommodation Policy.