Informatica PC_IICS Support_JL4

2-5 years of hands-on experience in Informatica PowerCenter or IICS Support.

• Strong understanding of ETL/ELT concepts and data integration best practices.
• Proficiency in SQL.
• Experience writing Unix/Linux shell scripts.
• Experience in incident management tools (ServiceNow or similar).
• Exposure to job scheduling tools (ESP or similar).
• Strong analytical and troubleshooting skills for ETL and data quality issues.
• Good communication skills.
• Provide L3 application support for Informatica PC and IICS related ETL jobs.
• Monitor batch jobs, workflow and data loads; identify and resolve failures within SLA.
• Analyze issues related to data discrepancies, performance and job failure.
• Perform root cause analysis and provide permanent fixes.
• Coordinate with development, DBA and Admin teams for issue resolution.
• Handle production incident, service request and change deployments.
• Support releases, patching and migration activities.
• Provide status updates and participate in on-call/shift-based support as required.