IND Senior Software Engineer - GCC024

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Key Responsibilities

• Own design, development, unit/integration testing, implementation, and support for assigned components within enterprise Employee Benefits applications.
• Design and maintain .NET Framework and .NET Core / .NET 8 services, APIs, backend components, and batch jobs.
• Translate business and technical requirements into secure, maintainable application modules and APIs.
• Use AI-assisted development tools responsibly to accelerate coding, test generation, documentation, analysis, and refactoring while validating quality, security, and compliance.
• Participate actively in Agile ceremonies, estimation, feature/story refinement, demos, retrospectives, and production readiness discussions.
• Collaborate with product owners, scrum masters, architects, QA/SDET, UX, platform, DevOps, and business partners to deliver outcomes, not just code.
• Partner with Java/API, Angular/UI, and QA/SDET engineers when the same business capability spans BFF, domain APIs, UI, integrations, and batch platforms.
• Perform peer code reviews and contribute to engineering standards for code quality, testing, security, accessibility, observability, and performance.
• Troubleshoot production/non-production issues using logs, monitoring dashboards, traces, database analysis, and structured root-cause thinking.
• Support modernization and reverse-engineering of legacy .NET assets, using analysis, tests, documentation, and AI-assisted tools to reduce SME dependency.
• Document technical decisions, implementation notes, runbooks, operational impacts, and knowledge-transfer artifacts for the POD.

Technical Knowledge Requirements

Area

Required capability

What good looks like in the HIG India POD

Core .NET engineering

C#, .NET Framework, .NET Core / .NET 8, APIs, backend services, batch/process design, dependency injection, exception handling.

Produces clean, testable, secure code; understands tradeoffs between quick fixes, refactoring, and long-term maintainability.

API and integration

RESTful APIs, JSON, service contracts, authentication/authorization concepts, API gateway integration awareness, experience API/BFF patterns.

Can design/consume APIs, validate payloads, handle failure modes, and communicate integration dependencies early.

Data and SQL

Oracle SQL, relational database design principles, stored procedures/functions awareness, query performance, NoSQL exposure.

Can troubleshoot data issues, write efficient queries, understand impact of data model changes, and work with DBAs when needed.

Cloud and DevOps

AWS fundamentals including EC2, ECS, Batch, Lambda, S3, SQS, CloudWatch; CI/CD concepts; GitHub, pull requests, branching, GitHub Actions/Jenkins.

Builds cloud-ready solutions, understands deployment pipelines, and anticipates operational/readiness needs.

Testing and quality

Unit testing, integration testing, automated regression, mocking, test data setup, code coverage, static analysis, secure coding.

Treats testing as part of engineering ownership rather than a downstream QA handoff.

Observability and support

Splunk/Dynatrace/CloudWatch concepts, structured logging, error handling, performance analysis, root cause analysis.

Can diagnose issues, improve logging, and turn recurring defects into tech debt reduction stories.

AI-assisted engineering

GitHub Copilot or equivalent; prompt-based code analysis, test generation, documentation, refactoring assistance; responsible review of AI output.

Uses AI to accelerate delivery while validating security, correctness, maintainability, and enterprise standards.

Frontend awareness

JavaScript/TypeScript, Angular or React exposure; CSS/HTML basics; accessibility/WCAG awareness.

Can collaborate with UI engineers and understand end-to-end flow even when primarily backend focused.

Leadership Expectations

Area

Required capability

What good looks like in the HIG India POD

Ownership

Takes accountability for outcomes, not only assigned tasks.

Raises risks early, follows through on commitments, and drives blockers to closure.

Technical judgment

Uses design thinking and tradeoff analysis to choose maintainable solutions.

Can explain options, risks, and recommended approach to tech leads and stakeholders.

Collaboration

Works across US/India time zones and functions without waiting for perfect instructions.

Brings questions, proposals, and artifacts that make decisions easier.

Mentoring

Helps peers with code reviews, debugging, standards, and onboarding.

Improves POD capability through examples, documentation, and pairing.

Bias for action

Moves work forward with appropriate urgency while respecting enterprise controls.

Breaks ambiguous problems into next steps and demonstrates follow-through.

Business Acumen Expectations

Area

Required capability

What good looks like in the HIG India POD

Outcome orientation

Understands how technical work supports claimant, employer, operations, and product outcomes.

Frames decisions around stability, speed, user experience, and business risk.

Domain awareness

Develops working knowledge of Employee Benefits, claims, intake, leave, payments, profile, and service workflows relevant to the POD.

Can connect defects/features to user journeys and operational impact.

Risk and controls

Understands compliance, data protection, security, accessibility, and production-readiness expectations.

Does not treat controls as afterthoughts; plans for them during development.

Financial awareness

Understands HIG India is a strategic capacity and vendor-reduction lever.

Demonstrates productivity, knowledge transfer, and reduced dependency on external SMEs.

Communication

Communicates clearly with business/technology partners using concise status, risks, decisions, and asks.

Can explain technical topics in business-friendly language.

Required Skills & Experience

• 4+ years of software engineering experience, preferably in enterprise application environments.
• Hands-on C# and .NET development experience; .NET Framework and .NET Core / .NET 8 proficiency preferred.
• Strong SQL skills with Oracle experience; ability to analyze data issues and support query-level troubleshooting.
• Experience building or consuming REST APIs and integrating with enterprise systems.
• Experience with Agile delivery and sprint-based planning/execution.
• Working knowledge of Git/GitHub workflows, pull requests, branch management, and peer code reviews.
• Understanding of unit/integration testing and DevSecOps practices.
• Cloud fundamentals, with AWS exposure strongly preferred.
• Ability to use AI-assisted development tools and review AI-generated output responsibly.

Preferred / Nice-to-Have Skills

• Python experience for scripting, batch, data processing or automation.
• Angular/React/TypeScript exposure and ability to support full-stack delivery when needed.
• Experience with AWS ECS, Lambda, Batch, CloudWatch, SQS, or similar services.
• Observability tools such as Splunk, Dynatrace, CloudWatch, or equivalent.
• Experience supporting production applications and participating in incident/problem resolution.
• Insurance, benefits, claims, leave, billing, or portal experience.

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